Customer Experience Lead & Store Operations Coach

STONEBRIAR COUNTRY CLUB G.P.; Frisco, Northern (TX, KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

STONEBRIAR COUNTRY CLUB G.P. in Frisco, TX seeks a Manager on Duty (MOD) to model exceptional customer service and lead daily store operations. You will drive productivity, guide associates, and ensure brand standards while maintaining a welcoming environment for guests.

Responsibilities include overseeing cashiering and inventory tasks, coaching staff in real-time, and ensuring compliance with policies. This role emphasizes clienteling, visual presentation, and team communication in a

Responsibilities

• Ensures that the customer remains the top priority while balancing required tasks and overall store operations.
• Optimizes results and anticipates customers' needs while communicating store and individual performance goals to motivate associates.
• Promotes the customer experience by ensuring associates greet and assist customers; responds to inquiries and complaints professionally and promptly.
• Monitors sales activity and productivity, coaching associates in the moment to maximize productivity and capitalize on opportunities.
• Clearly communicates company direction to the team.
• Maintains a visually appealing store with proper housekeeping, visual merchandising, and organization.
• Completes daily tasks to ensure store runs smoothly and meets Brand standards and guidelines.
• Performs basic operations activities including cash handling, reporting, price changes, merchandise handling, and opening/closing duties.
• Builds and maintains a solid customer following through clienteling behaviors.
• Safeguards keys, performs opening/closing procedures, and manages register privileges as needed.
• Supports compliance with laws, loss prevention policies, procedures, and controls; conducts associate training to reinforce proper controls.
• Contributes to shrink prevention and maintains safety awareness.
• Reports to work as scheduled and stays flexible to business needs.

Job description

STONEBRIAR COUNTRY CLUB G.P. in Frisco, TX seeks a Manager on Duty (MOD) to model exceptional customer service and lead daily store operations. You will drive productivity, guide associates, and ensure brand standards while maintaining a welcoming environment for guests.

Responsibilities include overseeing cashiering and inventory tasks, coaching staff in real-time, and ensuring compliance with policies. This role emphasizes clienteling, visual presentation, and team communication in a