Customer Experience Lead — Sales & Coaching

Tilly's, Inc.; Frisco (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Tilly's, Inc. in Frisco, TX is looking for a dynamic Lead Sales Associate to deliver the Tillys Experience to every guest. You will train and coach Sales Associates, model exceptional service, and support Store Management in daily operations.

In this role you’ll lead by example, motivate the team, and help create a welcoming, sales-focused environment that drives guest satisfaction and store performance. Strong communication and leadership are a must.

Qualifications

• Leadership experience and ability to train others.
• Strong customer service skills and guest-focused mindset.
• Ability to coach Sales Associates and model best practices.

Responsibilities

• Lead training and coaching of Sales Associates.
• Deliver the Tillys Experience to every guest.
• Support Store Management with daily operations and execution.

Skills

Leadership

Customer service

Coaching

Job description

Tilly's, Inc. in Frisco, TX is looking for a dynamic Lead Sales Associate to deliver the Tillys Experience to every guest. You will train and coach Sales Associates, model exceptional service, and support Store Management in daily operations.

In this role you’ll lead by example, motivate the team, and help create a welcoming, sales-focused environment that drives guest satisfaction and store performance. Strong communication and leadership are a must.