CUSTOMER EXPERIENCE LEAD (MECHANICSBURG, PA)

NAPA Transportation, Inc.; Mechanicsburg (Cumberland County); On-site; USD 45,000 - 65,000; Full time

Job summary

NAPA Transportation, Inc. is seeking a Customer Experience Lead in Mechanicsburg, PA. The role involves acting as the primary customer service contact, managing relationships, scheduling, and problem-solving to enhance service delivery in a dynamic transportation environment. Benefits include competitive compensation and opportunities for career advancement.

Benefits

Competitive Compensation

Pay Increases based on performance

Career Advancement

Paid Vacation

Paid Holidays

Great Benefits

401k with company match

Qualifications

• Prior customer service experience in the transportation industry is required.
• Proactive, team-oriented mindset is a must.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Manage customer relationships and communications.
• Coordinate pickups and deliveries, ensuring timely and effective service.
• Identify and resolve service issues promptly.

Skills

Attention to detail

Organizational skills

Verbal communication

Written communication

Problem-solving

Job description

CUSTOMER EXPERIENCE LEAD (MECHANICSBURG, PA)

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CUSTOMER EXPERIENCE LEAD (MECHANICSBURG, PA)

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Description

The Customer Experience Lead will act as the primary point of contact for customer service execution and will support continuous improvement efforts in line with NAPA Transportation’s service standards.

Position title

Customer Experience Lead

Description

The Customer Experience Lead will act as the primary point of contact for customer service execution and will support continuous improvement efforts in line with NAPA Transportation’s service standards.

Responsibilities

• Customer Relationship Management Maintain timely and professional communication, manage escalations effectively, and foster long-term customer partnerships through consistent service and support.
• Order & Appointment Coordination Schedule and monitor pickup and delivery appointments, balancing customer requirements with operational capacity. Proactively manage conflicts and ensure timely communication of changes.
• Problem-Solving Identify and assess service issues promptly. Apply sound judgment to resolve challenges or escalate when appropriate to minimize disruption and maintain service standards.
• Data Management Ensure transportation records are consistently accurate and up to date, including appointments, events, and trailer tracking. Leverage internal systems and reporting tools to support efficient workflow and data-driven decision-making.
• Support Strategic Goals Partner with Senior Managers to enhance service delivery, streamline processes, and support long-term customer satisfaction.
  
  

Qualifications

• Prior customer service within the transportation industry experience.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication abilities.
• A proactive, team-oriented mindset with the ability to manage multiple tasks in a fast-paced environment.
• Ability to work in the office.
  
  

Job Benefits

• Competitive Compensation
• Pay Increases (based on performance)
• Career Advancement
• Paid Vacation
• Paid Holidays
• Great Benefits
• 401k with company match
  
  

About NAPA

NAPA proudly offers an innovative and dynamic culture, competitive compensation and a comprehensive benefits package, including medical, prescription, dental, vision, company paid life insurance, paid holidays, paid time off, 401k with company match, tuition reimbursement & much more!

How to Apply

Apply NOW

Hiring organization

Employment Type

Full-time

Industry

Trucking

Job Location

Mechanicsburg, PA

Working Hours

M-F

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Truck Transportation

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