Customer Experience Lead - Full Time

Burlington Stores, Inc.; Green Bay (WI); On-site; USD 20,664 - 23,419; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Job summary

Burlington Stores, Inc. is seeking a Customer Experience Lead to drive front-end operations and deliver a positive shopping experience. You will lead associates, coordinate checkout flow, and ensure accurate transactions while upholding Burlington’s customer-first values.

This hands-on leadership role reports to store leadership and requires flexibility to work nights, weekends, and holidays. A retail background and strong team leadership are preferred.

Qualifications

• 1+ years of retail experience preferred.
• Strong customer service focus and problem-solving mindset.
• Ability to lead and coach associates in a fast-paced environment.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during shifts and adjust priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales/returns/exchanges).
• Resolve customer concerns and escalate issues when needed.
• Maintain merchandising standards and store cleanliness.

Skills

Customer service mindset

Leadership

Communication

Organization

Team orientation

Attention to detail

flexibility

Job description

If you want an exciting job with one of the largest off-price retailers in the nation, join the Burlington Stores team as a Full-Time Customer Experience Lead !

Overview:

As a Customer Experience Lead, you’ll play a key role in delivering a positive and engaging shopping experience for our customers. You’ll help drive front-end operations, support associates during your shift, and ensure the sales floor is organized, stocked, and ready to serve our customers. This is a hands‑on leadership role where you’ll work closely with store leadership to keep operations running smoothly while modeling Burlington’s core values and customer‑first mindset.

What You’ll Do

• Lead by example to deliver excellent customer service across the store
• Support and coordinate daily front-end operations, including checkout flow and line management
• Direct associates during your shift, adjusting priorities to meet business needs
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.)
• Help resolve customer concerns and escalates issues when needed
• Ensure workload tasks, recovery, and merchandising standards are completed
• Perform opening and/or closing duties as assigned
• Support proper scheduling of breaks and front-end coverage
• Troubleshoot routine register or transaction issues to minimize service disruptions
• Partner with store leadership to identify and address service or execution opportunities
• Assist with merchandise flow and maintain organization in stock and support areas
• Reinforce company policies, safety standards, and operational procedures

What We’re Looking For

• A strong customer service mindset with a passion for helping others
• Ability to lead, coach, and motivate associates in a fast‑paced environment
• Strong communication and problem‑solving skills
• Ability to stay organized and adjust priorities quickly
• Team‑oriented with the ability to build positive working relationships
• Attention to detail and commitment to operational accuracy
• Flexibility to work a schedule that includes nights, weekends, and holidays

Experience

• 1+ years of retail experience preferred (off-price, big box, or specialty retail environments are a plus)

Come join our team. You’re going to like it here!

You will enjoy a competitive wage, flexible hours, and an associate discount. Part‑time associates, based on hours worked, may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan. Part‑time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us. Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day.

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Base Pay: $15.50 per hour - $15.50 per hour

Location 00869 - Green Bay

Posting Number P1-6248367-1

Address 1507 West Mason Street

Zip Code 54304

Position Type Regular Part-Time

Career Site Category Store Associate

Position Category Retail Store

Base Pay $15.50 - $15.50 per hour