Customer Experience Lead - Full Time

Burlington Stores, Inc.; West Bend (WI); On-site; USD 16,531 - 23,419; Full time

Benefits offered by this job

Competitive wage

Flexible hours

Associate discount

Medical coverage

401(k) plan

Paid time off

Paid holidays

Paid sick time

Job summary

Burlington Stores, Inc. in West Bend, WI is looking for a Full-Time Customer Experience Lead to enhance front-end operations and customer service. This hands-on role partners with store leadership to ensure the sales floor is organized, staffed, and ready to serve customers.

The position emphasizes coaching associates, managing checkout flow, and maintaining store standards while upholding Burlington’s values and customer-first mindset.

Qualifications

• Strong customer service mindset and passion for helping others.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Strong communication and problem-solving skills.
• Team-oriented with the ability to build positive working relationships.
• Attention to detail and commitment to operational accuracy.
• Flexibility to work a schedule that includes nights, weekends, and holidays.

Responsibilities

• Lead front-end operations and deliver excellent customer service.
• Coordinate daily front-end operations and line management.
• Direct associates during shifts and adjust priorities as needed.
• Ensure fast, friendly, and accurate transactions.
• Resolve customer concerns and escalate when needed.
• Maintain merchandising standards and store organization.
• Perform opening and/or closing duties as assigned.
• Assist with scheduling breaks and front-end coverage.
• Troubleshoot routine register issues to minimize disruptions.
• Collaborate with store leadership to address service or execution opportunities.
• Support merchandise flow and back stock areas.
• Enforce policies, safety standards, and procedures.

Skills

Customer service mindset

Lead, coach, motivate

Communication

Team-oriented

Attention to detail

Flexibility for nights/weekends/holid

Job description

If you want an exciting job with one of the largest off-price retailers in the nation, join the Burlington Stores team as a Full-Time Customer Experience Lead !

Overview

As a Customer Experience Lead, you’ll play a key role in delivering a positive and engaging shopping experience for our customers. You’ll help drive front-end operations, support associates during your shift, and ensure the sales floor is organized, stocked, and ready to serve our customers.

This is a hands-on leadership role where you’ll work closely with store leadership to keep operations running smoothly while modeling Burlington’s core values and customer-first mindset.

What You’ll Do

• Lead by example to deliver excellent customer service across the store
• Support and coordinate daily front-end operations, including checkout flow and line management
• Direct associates during your shift, adjusting priorities to meet business needs
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.)
• Help resolve customer concerns and escalates issues when needed
• Ensure workload tasks, recovery, and merchandising standards are completed
• Perform opening and/or closing duties as assigned
• Support proper scheduling of breaks and front-end coverage
• Troubleshoot routine register or transaction issues to minimize service disruptions
• Partner with store leadership to identify and address service or execution opportunities
• Assist with merchandise flow and maintain organization in stock and support areas
• Reinforce company policies, safety standards, and operational procedures

What We’re Looking For

• A strong customer service mindset with a passion for helping others
• Ability to lead, coach, and motivate associates in a fast-paced environment
• Strong communication and problem-solving skills
• Ability to stay organized and adjust priorities quicklyTeam-oriented with the ability to build positive working relationships
• Attention to detail and commitment to operational accuracy
• Flexibility to work a schedule that includes nights, weekends, and holidays

Experience

• 1+ years of retail experience preferred (off-price, big box, or specialty retail environments are a plus)

Come join our team. You’re going to like it here!

You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington’s benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.

• competitive wage
• flexible hours
• associate discount
• medical coverage
• 401(k) plan
• up to 4 hours of paid time off annually after one year of service
• up to 8 paid holidays
• paid sick time in accordance with applicable law

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Base Pay: $14.50 per hour

Base Pay $14.50 - $14.50 per hour

Location 01879 - West Bend

Posting Number P1-6248859-1

Address 840B West Paradise Drive

Zip Code 53095

Position Type Regular Full-Time

Career Site Category Store Associate

Position Category Retail Store