Customer Experience Lead-Firewheel Town Center PINK

Victoria's Secret; Town of Texas (WI); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in retail is seeking a Customer Experience Lead to enhance customer satisfaction and drive sales. This role involves coaching associates, managing store operations, and ensuring adherence to visual merchandising standards. The ideal candidate will demonstrate strong leadership skills and a commitment to delivering exceptional experiences.

Qualifications

• Ability to lift and carry up to 40 pounds.
• Frequent bending, stretching, walking, and prolonged standing.

Responsibilities

• Drive and grow top-line sales by leading associates.
• Maintain visual standards and manage payroll.
• Conduct associate observations and coaching.

Skills

Leadership

Coaching

Sales

Job description

Description

A Victoria’s Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager.

Primary Responsibility:

The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading, and directing associates on the sales floor, and coaching associates in the moment. Additionally, the Customer Experience Lead supports operational excellence through maintaining visual standards, managing payroll, and ensuring merchandise availability. This role acts as a front-line supervisor, responsible for assigning work and providing direction to non-supervisory associates.

All Store Leadership Team responsibilities include:

• Leading and demonstrating company values within the store.
• Delivering exceptional customer experiences as the Head Coach through coaching, zoning, team selling, and personal selling.
• Conducting associate observations and coaching.
• Understanding all associate roles and ensuring all roles work cohesively for the benefit of the team and customers.
• Linking results to behaviors and actions to drive top-line sales.
• Managing labor hours independently to enhance sales and profit.
• Maintaining the overall appearance and presentation of the brand by adhering to visual merchandising standards.
• Collaborating with Sales Leadership Teams to ensure seamless communication and execution of brand initiatives.
• Demonstrating and enforcing company policies and procedures.
• Performing additional duties as assigned, including floorset mapping and execution, product launch support, onboarding, and shipment processing.

This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking, and prolonged standing as part of daily tasks.

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