Customer Experience Lead

Visitcolumbiamall; Columbia Township (MO); On-site; USD 40,000 - 60,000; Full time

Job summary

Visitcolumbiamall is seeking a Customer Experience Lead in Columbia Township, Missouri. This role involves driving sales, coaching associates, and maintaining visual standards to enhance operational excellence.

You will be responsible for leading store operations, ensuring exceptional customer experiences, and demonstrating company values. The ideal candidate should have proven leadership experience in retail and the ability to manage sales effectively.

Qualifications

• Proven experience in a leadership role within a retail environment.
• Ability to coach and develop associates on the sales floor.
• Strong understanding of sales strategies and operational excellence.

Responsibilities

• Drive and grow top-line sales by leading and directing associates.
• Maintain visual merchandising standards and manage payroll.
• Ensure exceptional customer experiences and operational excellence.

Skills

Leadership

Coaching

Sales Experience

Visual Merchandising

Job description

The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates.

All Store Leadership Team responsibilities include:

• Leading and demonstrating company values within the store.
• Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
• Conducting associate observations and associate coaching.
• Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
• Linking results to behaviors and actions to drive top-line sales.
• Independently managing labor hours within the store to drive top-line sales and profit.
• Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
• Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
• Demonstrating and leading company policy and procedures.
• Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.
• This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks.