Customer Experience Intern, Summer 2027

jbhunt; Lowell (MA); On-site; USD 21,000 - 28,000; Part time

Job summary

J.B. Hunt Transport, Inc. is seeking a Customer Experience Intern for Summer 2027 to gain hands-on experience in customer service within a transportation setting.

The role focuses on a customer-centric approach and collaboration with internal teams to provide timely communication and high-quality service. The internship offers exposure to operational workflows, relationship management, and technology integration as part of a dynamic transportation environment.

Qualifications

• Currently enrolled in an undergraduate or graduate degree program in good standing at an accredited college or university.
• Must be able to work 40 hours a week during the summer.

Responsibilities

• Gaining exposure and understanding of the transportation industry.
• Work with a managed client base to improve shipment operations, including automated tracking and online booking/shipment management.
• Build understanding of capacity, seasonality, pricing, and other factors influencing freight movement and customer interactions.
• Observe and practice account management strategies through knowledge of J.B. Hunt services, market impacts and scorecards.
• Learn about the technology and tools used to streamline workflows and enable customer access to order management.

Skills

Adaptability

Flexible hours

Junior/Senior level preferred

Education

GED (Required)

High School (Required)

Tools

Excel

Word

PowerPoint

Outlook

Job description

Job Title: Customer Experience Intern, Summer 2027

Department: Customer Service & Contact Center Operations

Country: United States of America

State/Province: Arkansas

City: Lowell

Full/Part Time: Part time

Job Summary: Under close supervision, this position will gain hands-on experience providing an exceptional customer experience. This role learns to embody a customer-centric focus and partner with internal teams to provide timely communication and a high-quality experience. This role will gain exposure to operational workflows, relationship management, and technology integration within a transportation setting.

Job Description:

Key Responsibilities:

• Gain exposure and understanding of the transportation industry
• Work with a managed client base to continuously improve shipment operations, such as automated tracking, online booking/shipment management, communication on accessorials, and offering solutions based on shipping patterns and needs
• Build an understanding of operational considerations (capacity, seasonality, pricing, etc.), key performance indicators, and customer needs that influence freight movement, growth opportunities, and customer interactions
• Observe and practice account management strategies through understanding J.B. Hunt service offerings, market impacts, and scorecards to be able to identify correlated solutions J.B. Hunt can provide
• Learn about the technology and tools J.B. Hunt leverages to streamline workflows and enable customer access to order management

Qualifications:

Minimum Qualifications:

• Currently enrolled in an undergraduate degree program OR graduate degree program in good standing at an accredited community college, college or university.
• Must be able to work 40 hours a week during the summer.

Preferred Qualifications:

• Ability to adapt to a dynamic work environment and shifting priorities and directives
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, etc.)
• Willingness to work flexible hours
• Junior or Senior level preferred

This position is not eligible for employment-based sponsorship.

Compensation:

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits:

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

Education:

GED (Required), High School (Required)

Work Experience:

Job Opening ID:

00643612 Customer Experience Intern, Summer 2027 (Evergreen) (Open)

“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.”

“To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.