Customer Experience Intern (Summer 2027)

Phillips Edison & Company; Cincinnati, Northern (OH, KY); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

On-site facilities

Wellness programs

DEI initiatives

Job summary

Phillips Edison & Company is seeking a Customer Experience Intern for Summer 2027 in Cincinnati, OH. You will support the CX team, train tenants on the Neighbors sales module, and accurately record monthly sales data in MRI. You will also help with Tenant Improvement Allowance administrative tasks.

The role suits an organized, patient, and tech-savvy undergraduate student who enjoys creative problem solving and collaboration across teams.

Qualifications

• Current undergraduate student available to work full-time in Cincinnati, OH.
• Strong organizational skills and attention to detail.
• Able to learn new software and processes quickly.

Responsibilities

• Assist CX team to meet sales compliance goals.
• Facilitate training and adoption of Neighbors sales module.
• Enter monthly sales figures into MRI and track data accurately.
• Support administrative tasks for Tenant Improvement Allowance process.

Skills

Creative problem solving

Attention to detail

Patience

Agile mindset

Education

Undergraduate student

Tools

DashComm

IDP

MRI

Job description

## Customer Experience Intern (Summer 2027)Apply: Cincinnati: Full time: Posted 16 Days Ago: JR100056# **About us:**Phillips Edison & Company takes **PRIDE** in creating great omni-channel grocery-anchored shopping experiences and improving communities, one center at a time. PECO’s culture is fueled by the **ENERGY** our team brings to work every day – to find creative solutions and create value for our centers, our investors, our communities and the greater world around us. PECO’s culture is driven by our team’s **CONNECTION** to each other and the communities in which we live and work. PECO embraces the **OPPORTUNITY** to source and implement creative and sustainable programs to create a positive impact on the environment.Phillips Edison’s operating platform provides retail services including acquisition, redevelopment, leasing and management of grocery-anchored retail centers.# **What you’ll do:*** Assist the Customer Experience (CX) Team with achieving the Sales compliance goals* Facilitate training and user adoption of the sales module for Neighbors (tenants), including understanding the sales submission process and training small business Neighbors on the software.* Enter monthly sales figures provided via email into MRI, ensuring all data not submitted through DashComm (the software that contains the sales submission module) is accurately recorded.* Assist in administrative tasks relating to the Tenant Improvement Allowance Process (i.e. saving packets to RC, and Lien searches)# **What you’ll learn:*** The basics of operations in commercial real estate* How to read a commercial tenant lease* How to utilize various software platforms like DashComm (Tenant Communication Software), IDP (Property Management & Site Mapping Software), MRI (PECO’s Enterprise Resource Platform).* Basics of Neighbor communication, lease requirements, and understanding the role of Customer Experience in a commercial real estate company* How to establish and roll out new processes that impact thousands of DashComm users# **What we’re looking for:*** A current undergraduate student who is able to work full-time during the semester in our Cincinnati, OH office* Someone who enjoys creative problem solving* Someone with patience who can help teach our Neighbors new process* Strong organizational skills and attention to detail* Agile thinkers and “doers”# **Why PECO?**With consistent recognition as one of **Cincinnati's top workplaces for 10 consecutive years**, PECO's success as one of the nation's largest owners and operators of grocery-anchored shopping centers is driven by a strong employee culture and a small company feel. PECO values diversity, equity, and inclusion through **various employee resource groups**, and offers numerous wellness programs – including an on-site fitness facility and fitness classes. At PECO, associates enjoy meaningful interactions with one another, creating an energetic, high performing, yet relaxed work environment where individuals truly enjoy being a part of the team.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities