Customer Experience Intern (Spring 2027)

Phillips Edison & Company LTD; Cincinnati (OH); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

On-site fitness facility

Wellness programs

Employee resource groups

Job summary

Phillips Edison & Company (PECO) invites undergraduate students to join our Cincinnati, OH office for a full-time internship focused on Customer Experience (CX) support. You will help ensure sales compliance, train tenants on the Neighbors sale module, and input monthly figures into MRI while safeguarding data accuracy outside DashComm.

You will also assist with Tenant Improvement allowances and lien searches.

Qualifications

• Current undergraduate student able to work full-time during the semester in Cincinnati, OH.
• Enjoy creative problem solving.
• Strong organizational skills and attention to detail.
• Agile thinkers and doers.

Responsibilities

• Assist the Customer Experience (CX) Team with achieving Sales compliance goals.
• Facilitate training and user adoption of the sales module for Neighbors (tenants).
• Enter monthly sales figures provided via email into MRI, ensuring all data not submitted through DashComm is accurately recorded.
• Assist in administrative tasks relating to the Tenant Improvement Allowance Process (e.g., saving packets to RC, and Lien searches).

Skills

Creative problem solving

Patience

Strong organizational skills

Attention to detail

Agile thinker/doer

Education

Undergraduate student

Tools

DashComm

MRI

IDP

Job description

About us:

Phillips Edison & Company takes PRIDE in creating great omni-channel grocery-anchored shopping experiences and improving communities, one center at a time. PECO’s culture is fueled by the ENERGY our team brings to work every day – to find creative solutions and create value for our centers, our investors, our communities and the greater world around us. PECO’s culture is driven by our team’s CONNECTION to each other and the communities in which we live and work. PECO embraces the OPPORTUNITY to source and implement creative and sustainable programs to create a positive impact on the environment. Phillips Edison’s operating platform provides retail services including acquisition, redevelopment, leasing and management of grocery-anchored retail centers.

What you’ll do:

Assist the Customer Experience (CX) Team with achieving the Sales compliance goals Facilitate training and user adoption of the sales module for Neighbors (tenants), including understanding the sales submission process and training small business Neighbors on the software. Enter monthly sales figures provided via email into MRI, ensuring all data not submitted through DashComm (the software that contains the sales submission module) is accurately recorded. Assist in administrative tasks relating to the Tenant Improvement Allowance Process (i.e. saving packets to RC, and Lien searches)

What you’ll learn:

The basics of operations in commercial real estate How to read a commercial tenant lease How to utilize various software platforms like DashComm (Tenant Communication Software), IDP (Property Management & Site Mapping Software), MRI (PECO’s Enterprise Resource Platform). Basics of Neighbor communication, lease requirements, and understanding the role of Customer Experience in a commercial real estate company How to establish and roll out new processes that impact thousands of DashComm users

What we’re looking for:

A current undergraduate student who is able to work full-time during the semester in our Cincinnati, OH office Someone who enjoys creative problem solving Someone with patience who can help teach our Neighbors new process Strong organizational skills and attention to detail Agile thinkers and “doers”

Why PECO?

With consistent recognition as one of Cincinnati's top workplaces for 10 consecutive years, PECO's success as one of the nation's largest owners and operators of grocery-anchored shopping centers is driven by a strong employee culture and a small company feel. PECO values diversity, equity, and inclusion through various employee resource groups, and offers numerous wellness programs – including an on-site fitness facility and fitness classes. At PECO, associates enjoy meaningful interactions with one another, creating an energetic, high performing, yet relaxed work environment where individuals truly enjoy being a part of the team.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Phillips Edison & Company, Inc. (PECO) is one of the nation’s largest owners and operators of grocery-anchored shopping centers. Our diversified portfolio of well-occupied neighborhood shopping centers features a mix of national and regional retailers selling necessity-based goods and services in strong demographic markets throughout the United States. For 35 years our fully integrated operating platform of talented in-house professionals has provided hands-on, locally smart management, leasing and acquisition services. Designed to support the businesses operating at each center (who we call Neighbors), our goal is to provide the most effective array of goods and services to local consumers and offer a safe and welcoming shopping experience that contributes to, and enhances, the vitality of each neighborhood.