Customer Experience GTM Lead

Slalom Build; San Francisco (CA); On-site; USD 204,000 - 255,000; Full time

Benefits offered by this job

401(k) with match

Subsidized health, dental, and vision coverage

Paid time off and holidays

Job summary

Slalom Build is hiring for a leadership role focused on Customer Experience in Northern California. You will evaluate market needs and tailor CX strategies while driving sales pipelines and managing teams. The ideal candidate will have a deep understanding of technology operations and expertise in customer strategies.

Slalom emphasizes collaboration and seeks leaders who inspire and mentor their teams while achieving revenue targets. This role offers a unique opportunity to engage with clients and drive impactful outcomes across the region.

Qualifications

• Strong portfolio-management mindset, balancing investment across established strategic accounts and emerging growth opportunities.
• Demonstrated ability to build executive relationships and navigate complex stakeholder environments.
• Experience influencing and coordinating diverse teams with shared goals.

Responsibilities

• Drive awareness and generate demand through participation in campaigns, RFIs, RFPs.
• Develop and drive a go-to-market strategy.
• Manage a team and participate in performance management.

Skills

Inspirational Leadership

Proactive GTM Mentality

Executive Presence

Collaboration

Deep understanding of Bay Area tech

Account-based growth strategies

Portfolio-management mindset

Education

Experience in a professional services environment

Job description

At Slalom, our Customer Experience (CX) capability is where empathy meets execution. We are the connective tissue across every touchpoint—bringing brand promises to life through experiences that are human, measurable, and transformative.

You’ll join a community of CX professionals who thrive at the intersection of marketing, strategy, design, and technology. Our teams lead high-impact initiatives across industries, partnering with clients to understand their customers deeply, align their organizations around the customer journey, and deliver experiences that drive loyalty and growth. Whether it’s reimagining a service model, activating a digital channel, or designing a future-state experience, we bring clarity, creativity, and momentum to every engagement.

We work shoulder-to-shoulder with clients, tailoring our approach to meet them where they are—whether defining a vision, designing the experience, or operationalizing it through technology. Our focus is on enabling organizations to listen better, respond faster, and build authentic, lasting relationships that turn customers into advocates.

This position reports to the West Region CX Capability Lead and will be part of the Northern California GTM Leadership team. Candidates must be based in the Northern California market.

What You’ll Do

This role connects the regional CX Capability strategy with Northern California market needs. You will be a subject‑matter expert and thought leader at external events, collaborate with industry partners to identify opportunities, and serve as a trusted advisor to clients.

You will develop and drive a go‑to‑market strategy, contribute to sales pipeline growth, support delivery in billable roles, and partner with leadership to achieve revenue targets and address capability challenges.

Capability Vision & Strategy

• Tailor the regional or country‑wide CX Capability strategy to the Northern California market based on client portfolio, market maturity, and geographic makeup.

Go‑to‑Market Approach

• Create demand for yourself and your team by proactively seeking speaking opportunities as a Capability SME and thought leader at conferences and external events.
• Partner with Marketing and Operations to plan and execute Slalom‑led thought leadership events tied to Capability and Client Outcomes.
• Drive awareness and generate demand through participation in campaigns, RFIs, RFPs, workshops, and POCs.
• Research client portfolio needs and adjust focus to topics of resonance. Build relationships within the target and active client portfolio.

Business Development & Sales

• Partner with industry‑aligned Client Partners and Sales Executives to identify and pursue opportunities tied to CX Capability and create connections to opportunities where CX can provide lift.
• Serve as Solution Lead or SME during pursuits, pulling in appropriate expertise from the broader capability team as needed.
• Support multi‑capability solutioning and client outcome‑based selling motions with the GTM team.
• Own a revenue target of $15M
• Participate in Northern California’s hiring, staffing, and workforce planning rhythms.
• Contribute to planning for the market‑dedicated capability pool to ensure the right‑skilled talent availability.

People Development

• Develop and mentor a small team of direct reports, including market or office Capability GTM Leads.
• Serve as a mentor to practitioners within the CX capability community.
• Participate in performance management by providing feedback on the Capability team members engaged in pursuits and delivery.

Delivery Management

• Contribute to delivery through billable roles as Delivery Solution Lead and/or SME, with a utilization target of40%.
• Partner with the Market GTM team and Capability leadership to build growth and cost projections.
• Create and monitor revenue forecasts and overall capability health at the market level, escalating as needed to ensure proper staffing across geographic tiers.

What You’ll Bring

• Inspirational Leadership– Strategic, forward‑looking thinker who connects market needs to capability strategy.
• Proactive GTM Mentality– Builds pipeline and client relationships without waiting for others to generate leads.
• Executive Presence– Speaks confidently with customer CXO/CMOs as a peer and represents Slalom credibly at external events.
• Collaboration– Works seamlessly across teams, capabilities, and geographies to achieve client and market outcomes.
• Culture- Bring a winning, sales‑focused, attitude and grow that across the market teams.
• Deep understanding of how Bay Area technology companies operate, make decisions, and move at scale.
• Proven experience developing and executing account‑based growth strategies within a professional services, consulting, or advisory environment.
• Expertise in at least one CX discipline, such as Product Strategy, Customer Strategy, Service Design, or Experience Design, with the ability to engage as a credible thought partner to senior practitioners.
• Demonstrated ability to build executive relationships and navigate complex stakeholder environments across large enterprise organizations.
• Strong portfolio‑management mindset, balancing investment across established strategic accounts and emerging growth opportunities.
• Ability to operate effectively across multiple industries while quickly building credibility with clients and internal leaders.
• Experience influencing and coordinating diverse teams with shared goals, competing priorities, and multiple reporting structures.

About Us

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries partner with clients to co‑create powerful customer experiences, modern ways of working, and meaningful impact.

What sets us apart? We believe work should be challenging and fulfilling, not perfect, but possible. That’s why we prioritize purpose, flexibility, connection, and recognition, so our people can thrive and love what they do, most days.

Compensation and Benefits

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that includemeaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long‑term disability. We also offer yearly $350 reimbursement account for any well‑being‑related expenses, as well as discounted home, auto, and pet insurance.

Slalom is committed to fair and equitable compensation practices.For this role, we are hiring at the following levels and targeted base pay salary ranges:

For this position as a Director, the base salary pay range is $204,000-255,000

For this position as a Senior Director, the base salary pay range is $245,000-319,000

In addition, individuals may be eligible for an annual discretionary bonus . Actual compensation will depend upon an individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.

Wearecommittedtopaytransparencyandcompliancewithapplicablelaws.Ifyouhavequestionsorconcernsaboutthepayrangeorothercompensationinformationinthisposting,pleasecontactusat: [e-mail] .Pleasenote,thisrecipientisnotabletosupportrecruitmentinquiriesbeyondthispurpose.

EEO and Accommodations

Slalomisanequalopportunityemployerandiscommittedtoattracting,developingandretaininghighlyqualifiedtalentwhoempowerourinnovativeteamsthroughuniqueperspectivesandexperiences.Allqualifiedapplicantswillreceiveconsiderationforemploymentwithoutregardtorace,color,religion,sex,nationalorigin,disabilitystatus,protectedveterans’status,oranyothercharacteristicprotectedbyfederal,state,orlocallaws.Slalomwillalsoconsiderqualifiedapplicationswithcriminalhistories,consistentwithlegalrequirements.Slalomwelcomesandencouragesapplicationsfromindividualswithdisabilities.Reasonableaccommodationsareavailableforcandidatesduringallaspectsoftheselectionprocess.Pleaseadvisethetalentacquisitionteamorcontact [e-mail] ifyourequireaccommodationsduringtheinterviewprocess.

Posting Business Function: Customer experience