Customer Experience & Front Desk Associate

Scheels All Sports, Inc.; Mankato (MN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

ESOP

Health coverage

Associate discounts

Paid time off

Job summary

Scheels All Sports, Inc. in Mankato, MN is seeking an associate to handle incoming calls, provide store hours and promotions information, and direct inquiries while maintaining courtesy and efficiency. The role emphasizes customer-first service in a fast-paced retail environment.

The position supports our ESOP-driven culture with benefits including health coverage, associate discounts, and time off, reflecting our commitment to ownership and teamwork.

Qualifications

• AA/AS or equivalent from a two-year college or technical school, or 6 months to 1 year of related experience.
• Equivalent combination of education and experience.

Responsibilities

• Answer all incoming calls in a prompt, friendly, professional, and pleasant disposition
• Provide accurate information about store hours, services, and promotions
• Be knowledgeable about basic customer inquiries, be courteous while assisting customers, and transfer calls to appropriate associates or areas for further assistance
• Take and relay messages clearly and efficiently

Education

AA/AS or equivalent from a two-year college or technical school, or 6 months to 1 year of related experience

Job description

Scheels All Sports, Inc. in Mankato, MN is seeking an associate to handle incoming calls, provide store hours and promotions information, and direct inquiries while maintaining courtesy and efficiency. The role emphasizes customer-first service in a fast-paced retail environment.

The position supports our ESOP-driven culture with benefits including health coverage, associate discounts, and time off, reflecting our commitment to ownership and teamwork.