Customer Experience Engineer - (Remote - US)

Jobgether

United States

Remote

USD 150,000 - 180,000

Full time

14 days+

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Benefits offered by this job

Flexible work arrangements

Competitive salary

Opportunity for professional growth

Diverse and mission-driven team

Fast-paced startup culture

Job summary

An innovative talent matching platform is seeking a Customer Experience Engineer to join a dynamic cybersecurity team. In this pivotal role, you'll bridge the gap between product and customer, ensuring seamless onboarding and integration of cutting-edge cybersecurity solutions. Your expertise in Python scripting and customer service will empower enterprise clients to maximize their investment in technology. With a competitive salary and the chance to work in a fast-paced, collaborative environment, this opportunity is perfect for those passionate about making a significant impact in the cybersecurity space.

Qualifications

5+ years in a technical, customer-facing role within cybersecurity.
Solid understanding of cybersecurity tools and API integrations.

Responsibilities

Lead customer onboarding sessions and facilitate technical deployments.
Build Python scripts for customer-specific API integrations.

Skills

Python

Customer Service

Cybersecurity Tools

Salesforce CRM

Communication Skills

Education

Bachelor's degree in Computer Science

Equivalent work experience

Tools

Salesforce

Cybersecurity Tools (SIEM, EDR)

AWS

Azure

Google Cloud

Job description

Customer Experience Engineer - (Remote - US)

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About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Customer Experience Engineer in United States.

This is a pivotal role within a fast-growing cybersecurity company working at the intersection of human intelligence and AI. As a Customer Experience Engineer, you'll play a critical role in the customer lifecycle, helping enterprise clients onboard, integrate, and derive full value from cutting-edge cybersecurity solutions. You'll be the technical bridge between product and customer, ensuring seamless deployment, troubleshooting challenges, and advocating for customer needs internally. If you're technically skilled, customer-obsessed, and passionate about cybersecurity, this is an opportunity to make a real impact.

Accountabilities:

Lead customer onboarding sessions and facilitate smooth technical deployments
Deliver customized product training to empower end-users and admins
Build Python scripts to support customer-specific API integrations
Serve as the main technical contact for customer inquiries and troubleshooting
Track and manage support cases using Salesforce and report on customer success metrics
Conduct regular customer reviews to monitor health and identify improvement areas
Collaborate with internal teams to ensure technical challenges are resolved quickly
Identify and support upsell opportunities by aligning technical needs with product capabilities

Requirements

Bachelor's degree in Computer Science, IT, or related field (or equivalent work experience)
5+ years in a technical, customer-facing role within cybersecurity or enterprise software
Solid understanding of cybersecurity tools such as SIEM, EDR, Data Lakes, and Threat Intelligence
Proficiency in Python for scripting and API integrations
Hands-on experience with Salesforce CRM for customer management
Strong communication skills and a consultative, customer-first approach
Self-starter mindset with the ability to manage multiple relationships and priorities
Bonus: Industry certifications (e.g. CISSP, CEH), customer success experience, or familiarity with AWS, Azure, or Google Cloud

Benefits

Competitive salary range: $150,000-$180,000 USD
Opportunity to work at the forefront of AI-driven cybersecurity innovation
Work alongside a diverse and mission-driven team of experts
Fast-paced, collaborative environment with a startup culture
Flexible work arrangements
Equal opportunity workplace welcoming applicants from all backgrounds

Jobgether Hiring Process Disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

If you are among the top 5 candidates, you will be notified within 7 days.

If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest!

Seniority level