Customer Experience Engineer I/II

Jobicy; United States; Remote; USD 100,000 - 135,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive healthcare benefits

FSA

Flexible work schedule

Employee Assistance Program

Flexible Time Off & Parental Leave

Team events

Internet reimbursement

Job summary

Harness is the AI Software Delivery Platform company led by Jyoti Bansal. We are seeking a Customer Engineer to own complex enterprise issues in collaboration with Product and Engineering.

You'll resolve deployment failures, broken pipelines, and misconfigurations across Kubernetes, Docker, and cloud environments, while building reusable diagnostics and tooling and mentoring junior engineers. This role offers hands-on coding and opportunities to influence internal AI tooling.

Qualifications

• 2+ years in a customer-facing engineering, DevOps, SRE, or platform role.
• Hands-on with Kubernetes, ECS, and Docker, plus at least one cloud platform (AWS, GCP, or Azure).
• Solid grasp of CI/CD concepts and Linux networking.
• Scripting ability (Python, Node.js, Bash) and coding exposure to read/modify source.
• Clear written and verbal communication for customer calls and findings.
• Fast learner, comfortable working in unfamiliar systems.

Responsibilities

• Own customer cases end-to-end on your team, triage and resolve across Kubernetes, ECS, Docker and cloud environments.
• Contribute to customer-facing tooling and small product fixes with Product and Engineering.
• Lead or participate in customer calls and screen shares, communicating findings clearly.
• Build internal scripts and diagnostics to speed up casework and expand AI tooling exposure.
• Turn recurring patterns into run books, playbooks, and reusable templates.

Skills

Kubernetes

ECS

Docker

Cloud platforms

CI/CD

Scripting

Communication

Job description

Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code - testing, deployments, application security, reliability, compliance, and cost optimization. Harness brings AI and automation to this "outer loop," helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle.

About the Role

Join our Customer Engineering team, where you’ll own complex, often ambiguous technical issues for enterprise customers, broken pipelines, deployment failures, connectivity problems, misconfigured infrastructure through to resolution, and feed what you learn back to Product and Engineering.

This role works whether you’re early in your career and want to get hands-on with real production systems fast, with mentorship built in or you’re an experienced DevOps/SRE/platform engineer who wants direct customer impact without giving up hands-on coding.

What You’ll Do

• Own customer cases end-to-end on your team, triage, root-cause analysis, and resolution across Kubernetes, ECS, Docker, and AWS/GCP/Azure including occasional customer build engagements (~20-30% of time) where you’ll shadow and co-build alongside a senior engineer.
• Contribute to customer-facing tooling and small product fixes alongside Product and Engineering, turning patterns from your casework into reusable diagnostics, dashboards, or bug fixes.
• Lead or actively participate in customer calls and screen shares, communicating findings clearly to both engineers and managers.
• Build internal scripts and diagnostic tools that speed up the team’s casework, with growing exposure to our AI/LLM-powered internal tooling as that practice matures.
• Turn recurring patterns into run books, playbooks, and reusable templates for the broader team.

What You Bring

• 2+ years in a customer-facing engineering, DevOps, SRE, or platform role or equivalent depth from internships, personal projects, or open-source work. Depth and curiosity matter more than years.
• Hands-on with Kubernetes, ECS, and Docker, plus at least one major cloud platform (AWS, GCP, or Azure).
• Solid grasp of CI/CD concepts and Linux/networking fundamentals.
• Scripting ability (Python, Node.js, Bash, or similar) and enough coding experience : coursework, projects, or professionals to read source code and make small, guided changes.
• Clear written and verbal communication comfortable driving a customer call and writing up findings for both engineers and managers.
• A fast learner, comfortable getting hands-on in unfamiliar systems.

What You’ll Grow Into

• Leading customer build engagements independently, as you build a track record beyond shadowing.
• Contributing more deeply to internal AI/LLM tooling as the practice matures.
• Exposure to observability tooling, Infrastructure-as-Code, AI agents/MCP, and secrets management.

Work Location

• Remote - United States/Canada

What you will have at Harness

• Competitive salary
• Comprehensive healthcare benefits
• Flexible Spending Account (FSA)
• Flexible work schedule
• Employee Assistance Program (EAP)
• Flexible Time Off and Parental Leave
• Monthly, quarterly, and annual social and team building events
• Monthly internet reimbursement

Pay transparency

$100,000-$135,000 USD

Harness in the news:

• Accelerating Our Mission to Bring AI to Everything After Code
• Goldman Sachs leads investment in software delivery startup Harness at $5.5 billion valuation
• How Harness runs 16 "startups within a startup" at scale | Jyoti Bansal
• Harness Research Shows AI Visibility Crisis Fueling Security Nightmare
• Harness has been named to the Inc. Power Partner list for software delivery success

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

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