Customer Experience Engineer

AAON, Inc.; Tulsa (OK); On-site; USD 70,000 - 90,000; Full time

Job summary

AAON, Inc. in Tulsa, OK, seeks a Customer Experience Engineer who bridges technical expertise with customer engagement to enhance the journey during visits, trainings, and events.

You will translate complex HVAC concepts into accessible messaging to help customers understand product advantages and manufacturing capabilities. You will collaborate with sales and marketing, develop demonstrations, prepare content for materials, support trade shows, and travel to off-site events.

Qualifications

• Requires a Bachelor's degree in Engineering; 5+ years of experience in HVAC or a related technical field, with experience in customer engagement, sales support, or technical marketing preferred or any combination of education and experience, which would provide an equivalent background.

Responsibilities

• Designs and delivers engaging customer experiences during on-site visits, plant tours, off-site events, and training sessions.
• Develops and executes plans for pre-visit preparation, on-site engagement, and post-visit follow-up to maximize impact of customer interactions.
• Personalizes customer experiences based on business needs, product history, and previous interactions.
• Collaborates with internal teams to ensure consistent messaging and alignment throughout the customer journey.
• Collects and analyzes customer feedback to identify areas for improvement.
• Prepares and presents technical demonstrations that highlight product advantages and manufacturing capabilities.
• Develops and reviews technical content for sales and marketing materials, ensuring clarity and accuracy.
• Supports trade shows and customer events with technical presentations and product insights.
• Contributes to the improvement of displays and exhibits in customer-facing environments.
• Performs other duties as assigned.
• Essential functions include frequent standing, walking, climbing, and travel; lifting up to 25 lbs.

Skills

Communication skills

Presentation skills

HVAC knowledge

Customer engagement

Technical marketing

Sales support

Project coordination

Education

Bachelor's degree in Engineering

Job description

Job Description:

The Customer Experience Engineer bridges technical expertise with customer engagement to enhance the overall customer journey. This role supports the development and delivery of personalized, technically accurate experiences during customer visits, training sessions, and promotional events. By translating complex engineering concepts into accessible messaging, the position contributes to increased customer satisfaction, brand loyalty, and business growth.

Job Qualifications:

Designs and delivers engaging customer experiences during on-site visits, plant tours, off-site events, and training sessions. Develops and executes plans for pre-visit preparation, on-site engagement, and post-visit follow-up to maximize the impact of customer interactions. Personalizes customer experiences based on business needs, product history, and previous interactions. Collaborates with internal teams to ensure consistent messaging and alignment throughout the customer journey. Collects and analyzes customer feedback to identify areas for improvement. Prepares and presents technical demonstrations that highlight product advantages and manufacturing capabilities. Develops and reviews technical content for sales and marketing materials, ensuring clarity and accuracy. Supports trade shows and customer events with technical presentations and product insights. Contributes to the improvement of displays and exhibits in customer-facing environments. Performs other duties as assigned.

Job Requirements:

Requires a Bachelor's degree in Engineering; 5+ years of experience in HVAC or a related technical field, with experience in customer engagement, sales support, or technical marketing preferred or any combination of education and experience, which would provide an equivalent background.

Knowledge, Skills, and Abilities:

Strong communication and presentation skills. Ability to explain complex technical concepts in customer-friendly language. Customer-focused mindset with a passion for creating memorable experiences. Strong writing, organizational, and project coordination skills. Analytical skills for interpreting customer feedback and experience data. Working knowledge of HVAC systems, manufacturing processes, and competitive products.

Essential functions include:

• Frequent standing, walking, and climbing during plant tours and customer visits.
• Ability to lift up to 25 lbs. occasionally for event setup or demonstration equipment.
• Use of fine and gross motor skills for handling presentation tools and materials.
• Ability to travel and adapt to various physical environments during off-site events.

At AAON and BASX, we’re driven by a shared commitment to innovation, performance, and sustainability. Since 1988, AAON has been at the forefront of the HVAC industry, delivering cutting-edge solutions for commercial and industrial indoor environments. Since joining forces with AAON in 2021, BASX has built on that foundation with highly engineered, custom solutions for critical environments including cleanrooms, data centers, and laboratories where precision and reliability matter most. Together, we design and manufacture highly configurable systems tailored to each application, ensuring our customers achieve exceptional efficiency, performance, and long-term value. Join us in shaping smarter, more sustainable environments for the future.