Customer Experience (CX) Enablement Specialist

Spotnana; United States; Remote; USD 57,000 - 85,000; Full time

Benefits offered by this job

Equity in stock options

Pre-tax and ROTH 401(k) options with 4

Comprehensive medical/dental/vision/li

Flexible PTO + holidays + shutdown

Parental Leave (up to 26 weeks)

Monthly cell phone/internet stipend

IATAN travel membership

Pet insurance

Calm app access

Job summary

Spotnana is a remote-friendly company seeking a Training and Enablement specialist to help clients, TMC partners, travel agents, and internal teams maximize the Spotnana platform by turning complex product features into clear, engaging training and learning experiences. You will deliver training, build enablement content, and collaborate across functions as the product evolves.

This remote role favors candidates in US time zones (Eastern hours) with occasional travel for in-person sessions.

Qualifications

• Three-plus years of experience delivering instructor-led, virtual, or client-facing training.
• Experience creating training materials, presentations, documentation, videos, job aids, or other learning resources.
• Experience using AI tools to support content creation, script development, and efficient training workflows.
• Ability to learn complex product functionality and translate it into clear, practical training and documentation.
• Strong written and verbal communication, presentation, facilitation, and organizational skills.
• Ability to work independently and collaborate effectively with clients, partners, and cross-functional teams.

Responsibilities

• Deliver engaging training experiences for clients, partners, travel agents, and internal teams across implementations and product launches.
• Create and maintain practical learning content, including guides, videos, and job aids.
• Partner with Product, Engineering, QA, Implementation, and Customer Success to reflect the product experience in enablement materials.
• Support readiness through train-the-trainer programs, post-go-live support, and ongoing education.
• Identify and close knowledge gaps by gathering feedback and improving training programs over time.

Skills

Training delivery

Presentation skills

Facilitation

Cross-functional collaboration

Written communication

Independent work

Tools

Amadeus

GDS/NDC knowledge

Sabre

Job description

The opportunity ahead

Help clients, TMC partners, travel agents, and internal teams get the most out of the Spotnana platform by turning complex product functionality into clear, engaging training and learning experiences. You'll deliver training, build enablement content, and partner cross-functionally to keep users informed as the product evolves.

How you'll help us build

• Deliver engaging training experiences for clients, TMC partners, travel agents, company administrators, and internal teams across implementations, product launches, and ongoing education.
• Create and maintain practical learning content including presentations, guides, videos, job aids, exercises, and other resources that make complex product functionality easy to understand and apply.
• Partner with Product, Engineering, QA, Implementation, Customer Success, and Operations to understand new functionality, identify training needs, and ensure enablement materials accurately reflect the product experience.
• Support client and TMC readiness through train-the-trainer programs, customized training, post-go-live support, and ongoing education based on user needs and workflows.
• Identify and close knowledge gaps by gathering learner and client feedback, surfacing recurring questions and workflow challenges, and improving training programs and materials over time.

Working model

• This is a remote role, with a preference for candidates who can work U.S. Eastern hours. Flexibility for occasional early start times is needed to support global client training sessions.
• Most training is delivered virtually, with occasional travel for in-person client training sessions.

Experience you bring

• Experience in the travel industry, corporate travel, travel agency operations, travel technology, or a related environment, with a strong understanding of travel booking and agent workflows.
• Hands-on experience with Amadeus and knowledge of GDS and/or NDC workflows; Sabre experience is a plus.
• At least 3 years of experience delivering instructor-led, virtual, or client-facing training and facilitating sessions for a variety of audiences.
• Experience creating training materials, presentations, documentation, videos, job aids, or other learning resources.
• Experience using AI tools to support content creation, script development, and efficient training and documentation workflows.
• Ability to learn complex product functionality and translate it into clear, practical training and documentation.
• Strong written and verbal communication, presentation, facilitation, and organizational skills.
• Ability to work independently and collaborate effectively with clients, partners, and cross-functional teams.

What to expect next

Our interview process includes conversations with Recruiting, the hiring manager, and a team member, followed by a final panel interview with a brief training presentation.

Let’s talk compensation

Spotnana strives to offer fair, industry-competitive, and equitable compensation. Our total compensation package includes base salary, an annual performance bonus, company equity, and comprehensive benefits.

Compensation is determined based on a variety of factors, including skills, experience, qualifications, and work location. The anticipated annual base salary hiring ranges for this role are:

New York Metro Area, San Francisco Bay Area, Seattle Metro Area: $65,000-$85,000

California, New Jersey, Washington, New York, Washington, D.C., Massachusetts, Connecticut: $62,200-$81,300

Hawaii, Alaska, Maryland, Illinois, New Hampshire, Oregon, Colorado, Virginia, Delaware, Minnesota, Rhode Island, Pennsylvania, Texas: $59,400-$77,600

All other U.S. states: $56,600-$74,000

We care for the people who make everything possible - our benefits offerings include:

• Equity in the form of stock options, which provides partial ownership in the company, so you can share in the success of the company as it grows
• Pre-tax and ROTH 401(k) options via Fidelity with up to a 4% company match
• Comprehensive benefit plans covering medical, dental, vision, life, and disability effective on your hire date. We cover 100% of your employee premiums and 85% of your eligible dependents
• Pre-tax flexible spending account options for health, dependent care, and commuter expenses
• Flexible PTO in addition to 10 company holidays and an end-of-year company shutdown
• Up to 26 weeks of Parental Leave
• Monthly cell phone/internet stipend
• Extra perks — IATAN travel membership, pet insurance, financial wellness tools, Calm app access, and more