Customer Experience & CSI Specialist

Sunroad Automotive Group; El Cajon (CA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

401k (with Employer match)

Vehicle Purchase Discount Program

Job summary

Sunroad Automotive Group is looking for a Customer Experience Specialist for BMW of El Cajon. This role is focused on enhancing customer satisfaction by gathering feedback, analyzing data, and implementing strategies to improve service experiences.

The ideal candidate will have strong communication skills, experience in customer service, and proficiency in customer management systems. Employee benefits include medical insurance, 401k with employer match, and vehicle purchase discounts.

Qualifications

• 1-3 years of experience in customer service, preferably in an automotive setting.
• Strong communication and interpersonal skills.
• Proficiency in customer management systems.

Responsibilities

• Engage with customers post-service to gather feedback.
• Analyze CSI data to identify service improvement areas.
• Collaborate with service advisors to enhance experiences.

Skills

Communication skills

Problem-solving skills

Interpersonal skills

Multitasking

Customer service

Education

Associate’s or Bachelor’s degree in Business or Communications

Tools

Customer management systems

Dealership software

Job description

Sunroad Automotive Group is looking for a Customer Experience Specialist for BMW of El Cajon. This role is focused on enhancing customer satisfaction by gathering feedback, analyzing data, and implementing strategies to improve service experiences.

The ideal candidate will have strong communication skills, experience in customer service, and proficiency in customer management systems. Employee benefits include medical insurance, 401k with employer match, and vehicle purchase discounts.