Customer Experience Coordinator /Project Coordinator(US Solar Energy, WFH)

Energy Vault; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Join a leading solar company as a customer experience advocate. In this role, you will support clients post-sale, ensuring a smooth transition and addressing any inquiries or issues. This position offers a competitive salary, comprehensive benefits, and opportunities for career growth.

Benefits

Work from Home (WFH)

Medical, Dental Coverage and Life insurance

Paid Vacation and Sick Leave

Competitive salary package and annual appraisal

Financial Assistance Program

Regular Company Events

Work Life Balance

Career growth opportunities

Qualifications

• At least 2+ years of customer-facing experience.
• Must have experience in solar, renewable energy, or manufacturing.
• Proficient in CRM software (e.g., Salesforce).

Responsibilities

• Act as dedicated post-sale point of contact and customer experience advocate.
• Assist with customer service functions and troubleshooting.
• Work with internal teams to ensure efficient project movement.

Skills

Customer-facing experience

Renewable energy experience

Excellent communication skills

Problem-solving skills

Attention to detail

Organizational skills

Proficiency in CRM software

Job description

Description

Salary: P40,000 – P60,000 monthly package

Schedule: 9:00 PM – 6:00 AM Manila time

What are we looking for?

Skills Required:

• At least 2+ years of customer-facing experience
• Must have solar or renewable energy, or manufacturing experience
• Excellent communication, interpersonal, and problem-solving skills
• Strong attention to detail and organizational skills
• Proficiency in CRM software (e.g., Salesforce & Netsuite) and Microsoft Office

What will you do?

• Act as dedicated post-sale point of contact and customer experience advocate for assigned solar, energy storage, communicating by phone and email
• Assist with day-to-day customer service functions as needed (ex. Answer and route inbound calls)
• Provide general support and initial troubleshooting for customers with questions or issues regarding previously installed/activated system
• Partner with Sales to facilitate customer financing approval and disbursement of project funds by working with external financing partners and state loan programs to fulfill applicable Requirements
• Work closely with internal teams (ex. Sales, Design, Procurement) to ensure efficient movement of projects through post-sale processes and facilitate clear communication of customer requests
• Guide projects to completion by supporting the broader team with municipal and utility applications for required approvals
• Keep records in Salesforce customer database updated to reflect relevant communications and project milestones
• Respond to customer inquiries, resolve issues, and escalate concerns to relevant teams
• Coordinate with internal teams (Sales, Installation, Service) to ensure seamless customer experiences
• Proactively address customer concerns and feedback to prevent escalations

Join the awesome team and enjoy these benefits & perks:

• WFH
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work Life Balance, and Career growth opportunities

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our Client is a Massachusetts-based solar company and we’ve always been proud to serve a state that continues to lead the nation in solar panel installations.

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Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.