Customer Experience Coordinator (Part-Time) - Indianapolis, IN (Nora)

VEG ER for Pets; Indianapolis (IN); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a rapidly expanding emergency veterinary company as a Customer Experience Coordinator in Indianapolis. This part-time role focuses on ensuring pet owners feel welcomed and cared for, while creating a positive and engaging environment. Ideal candidates will excel in customer service and possess strong communication skills. Enjoy competitive pay, flexible schedules, and a supportive workplace culture.

Benefits

Competitive pay

401K with company match

Health, Vision, Dental Insurance

Paid parental leave (10 weeks)

Unlimited Continuing Education

Flexible schedules

Latest technology and equipment

Employee pet discounts

Qualifications

• Minimum 2 years in customer service.
• Highly organized, attentive to detail.

Responsibilities

• Answer calls promptly with a friendly attitude.
• Greet and check in customers warmly, monitor wait times.
• Engage with customers during wait times.

Skills

Customer Service

Communication

Emotional Intelligence

Tools

Practice Management Software

Job description

Customer Experience Coordinator (Part-Time) - Indianapolis, IN (Nora)

Join VEG ER for Pets as a Customer Experience Coordinator (Part-Time) in Indianapolis, IN. Be among the first 25 applicants to apply and help revolutionize emergency veterinary care with a customer-first approach.

About Us

VEG is a rapidly expanding emergency veterinary company with locations nationwide. Our mission is to assist people and their pets during their most critical moments. We foster an employee-centric environment and aim to provide exceptional service and care.

Our Culture

At VEG, we prioritize safety, value, and a positive experience for pets, their owners, and our team. We are proud nominees for INC Magazine's Best Places to Work, reflecting our dedication to a supportive and innovative workplace.

Role Focus

The Customer Experience Coordinator ensures pet owners feel welcomed and cared for throughout their visit. Your goal is to surpass expectations at every touchpoint, creating a welcoming, engaging, and safe environment. This role offers a unique chance to be part of a disruptive veterinary care model that is changing the industry.

Ideal Candidate

Outgoing, personable, and adaptable, with excellent verbal communication skills and high emotional intelligence. Organized, proactive, professional, humble, and results-driven. You should thrive in dynamic environments and be committed to delivering outstanding customer service.

Key Responsibilities

Customer Service

• Answer calls promptly with a friendly attitude
• Manage emails, texts, and calls
• Record accurate call details and refer medical inquiries to veterinarians
• Greet and check in customers warmly, monitor wait times, and improve workflow efficiency
• Offer beverages or snacks, listen empathetically, resolve complaints quickly, and gather customer feedback
• Process payments accurately and thank customers as they leave

Customer Focus

• Engage with customers during wait times
• Monitor and improve hospital flow and emergency room utilization
• Communicate customer needs to medical staff and provide confidentiality
• Follow up post-visit and facilitate video chats when necessary

Participation

• Identify safe, creative ways for customer participation
• Capture and celebrate special moments with permission
• Create personalized experiences for pets and owners

Qualifications

• Minimum 2 years in customer service
• Proficiency with computer and practice management software
• Highly organized, attentive to detail
• Excellent communicator, emotionally intelligent, adaptable
• Professional, approachable, and a natural people pleaser

Benefits

• Competitive pay
• 401K with company match
• Health, Vision, Dental Insurance
• Paid parental leave (10 weeks)
• Unlimited Continuing Education
• Flexible schedules
• Latest technology and equipment
• Employee pet discounts and various perks

VEG values diversity and is committed to an inclusive workplace. We look forward to meeting you!