Customer Experience Coordinator, Part-Time

The TJX Companies, Inc.; Tullahoma (TN); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health/dental/vision options

Paid holidays/vacation/sick leave

Job summary

Marshalls in USA is seeking a front-end lead to promote an exceptional customer experience and mentor Associates on store front-end principles. You will lead by example, ensure a clean and organized store, and actively engage with customers to promote loyalty programs.

The role requires flexibility, strong merchandising skills, and the ability to train others while coordinating registers and breaks. A path to grow within the TJX family is emphasized through hands-on leadership and

Qualifications

• Strong merchandising knowledge and ability to apply it on the sales floor.
• Ability to multitask and manage priorities in a fast-paced retail environment.
• Excellent communication and organizational skills with attention to detail.
• Team player capable of working with peers and supervisors.
• Ability to train and mentor Associates on front-end principles.
• At least 1 year of retail experience and 6 months in a leadership role.

Responsibilities

• Promote an excellent customer experience and lead front-of-store activities.
• Assign registers, monitor POS coverage, and coordinate breaks.
• Train and coach Associates on personalized customer service and loyalty programs.
• Address customer concerns promptly to ensure satisfaction.
• Ensure tasks align with store plan and communicate priorities to the team.
• Support management with associate training, safety, and loss-prevention goals.

Skills

Merchandising techniques

Multi-tasking

Communication skills

Team player

Train others

Retail experience

POS knowledge

Tools

POS system

Job description

Marshalls

Job Description

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

Opportunity: Grow Your Career

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Who We’re Looking For: You.

• Available to work flexible schedule, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail and 6 months of leadership experience

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address

1600 North Jackson St Suite 280

Location:

USA Marshalls Store 1538 Tullahoma TN

This position has a starting pay range of $14.00 to $14.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.