Customer Experience Coordinator - Part Time

Winners Merchants International, L.P.; Murfreesboro (TN); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Medical/dental/vision

Paid holidays

Job summary

Winners Merchants International, L.P. is seeking a front-of-store supervisor at our Murfreesboro, TN location to lead Associates and deliver exceptional customer service. You will promote loyalty programs, manage register coverage, and coach team members to maintain a welcoming, organized store environment.

The role requires strong communication, merchandising knowledge, and the ability to work nights and weekends. Training peers and ensuring compliance with policies are key responsibilities.

Qualifications

• Experience retail leadership or supervisory duties.
• Ability to train Associates on front-end procedures.
• Strong customer service focus and integrity.

Responsibilities

• Promotes an excellent customer experience.
• Oversees a team of Associates at front of store.
• Promotes loyalty programs and drives customer engagement.
• Assigns registers, coordinates breaks, and supports POS coverage.
• Ensures adherence to labor laws and store policies.
• Trains and coaches Associates on front-end principles.

Skills

Merchandising knowledge

Multi-tasking

Communication skills

Organizational skills

Team leadership

Training others

Education

High school diploma or equivalent

Tools

POS systems

Cash handling

Job description

Marshalls
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores - TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family - a Fortune 100 company and the world's leading off-price retailer.

Job Description:

Opportunity: Grow Your Career

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Who We're Looking For: You.

• Available to work flexible schedule, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail and 6 months of leadership experience

Benefits include:

• Associate discount
• EAP
• smoking cessation
• bereavement
• 401(k) Associate contributions
• child care & cell phone discounts
• pet & legal insurance
• credit union
• referral bonuses

Eligible for:

• 401(k) match
• medical/dental/vision
• HSA
• health care FSA
• life insurance
• short/long term disability
• paid parental leave
• paid holidays/vacation/sick
• auto/home insurance discounts
• scholarship program
• adoption assistance

Address:
490 N Thompson Lane

Location:
USA Marshalls Store 0491 Murfreesboro TN

This position has a starting pay range of USD $14.50 to $15.00 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.