Customer Experience Coordinator - Marshall Pharmacy

Marshall Health; Huntington (VA); On-site; USD 35,000 - 45,000; Full time

Job summary

Marshall Health is seeking a Customer Experience Coordinator for the Pharmacy. This role involves ensuring exceptional patient care and overseeing the pharmacy's customer interactions. The candidate should have a High School Diploma and must be a certified pharmacy technician.

Responsibilities also include training staff, assisting with prescriptions, and guiding patients in the pharmacy environment. Experience in a customer-facing role and supervising others is essential.

.

Qualifications

• Must have five years of experience as a certified/registered pharmacy technician.
• Five years experience in a customer-facing service role required.
• Five years of experience supervising or training others.

Responsibilities

• Ensure exceptional patient care with prescriptions.
• Oversee and train others on customer service interactions.
• Help guide patients to their appropriate pharmacy destination.

Skills

Customer service

Training

Communication

Education

High School Diploma or equivalent

Certified/registered Pharmacy Technician

Job description

Customer Experience Coordinator - Marshall Pharmacy

1600 Medical Center Dr, Huntington, WV 25701, USA

Job Description

Posted Thursday, June 25, 2026 at 4:00 AM

Job Responsibilities

• Ensures exceptional patient care with the patient’s prescription process.
• Oversees and trains others on customer service and counter interactions.
• Assists lobby counter pharmacist with assuring main three (3) registers are staffed.
• Helps guide patients to their appropriate destination in the pharmacy.
• Assists with OTC orders.
• May need to assist with answering the phones.
• May need to assist with the POS system.
• Greet patients as they enter the pharmacy.

Work Schedule

• Work schedule will vary based on the needs of the business (normally 4-10h shifts).
• May be required to work weekends, holidays, and nights.
• May be asked to travel as needed.

Working Conditions

• Sitting, standing, bending, lifting, reaching and moving throughout the workday.
• Subject to frequent interruptions.
• Must attend and participate in continuing educational programs.
• Works harmoniously with all members of the pharmacy staff, customers, and other outside personnel.
• Frequent exposure to communicable diseases, toxic substances, medicinal preparations and other conditions common to a clinic environment.

Education

High School Diploma or equivalent. Must be a certified/registered Pharmacy Technician (WV BoP).

Experience

• Five (5) years experience as a certified/registered pharmacy technician
• Five (5) years experience in a customer-facing service role
• Five (5) years experience supervising/training others.

Internalapplicants must call HR atext. 11653 to determine eligibility before applying.