Customer Experience Coordinator - Marshall Pharmacy

Marshall Health; Huntington (WV); On-site; USD 30,000 - 50,000; Full time

Job summary

JobRx, Inc. in Huntington, WV is looking for a dedicated Pharmacy Technician to ensure exceptional patient care and assist in the pharmacy operations. The ideal candidate will have a High School Diploma and be a certified Pharmacy Technician with at least five years of relevant experience.

Your role will involve overseeing customer service interactions, training team members, and assisting with various pharmacy tasks. The position requires flexibility in work hours, including weekends and holidays.

Qualifications

• Must have 5+ years experience as a certified/registered pharmacy technician.
• Must have 5+ years experience in a customer-facing service role.
• Must have 5+ years experience supervising or training others.

Responsibilities

• Ensure exceptional patient care with the patient's prescription process.
• Oversee and train others on customer service and counter interactions.
• Assist lobby counter pharmacist with staffing registers.

Skills

Customer service

Patient care

Team training

Education

High School Diploma or equivalent

Certified/registered Pharmacy Technician

Job description

Job Responsibilities

• Ensures exceptional patient care with the patient's prescription process.
• Oversees and trains others on customer service and counter interactions.
• Assists lobby counter pharmacist with assuring main three (3) registers are staffed.
• Helps guide patients to their appropriate destination in the pharmacy.
• Assists with OTC orders.
• May need to assist with answering the phones.
• May need to assist with the POS system.
• Greet patients as they enter the pharmacy.

Work Schedule

• Work schedule will vary based on the needs of the business (normally 4-10h shifts).
• May be required to work weekends, holidays, and nights.
• May be asked to travel as needed.

Working Conditions

• Sitting, standing, bending, lifting, reaching and moving throughout the workday.
• Subject to frequent interruptions.
• Must attend and participate in continuing educational programs.
• Works harmoniously with all members of the pharmacy staff, customers, and other outside personnel.
• Frequent exposure to communicable diseases, toxic substances, medicinal preparations and other conditions common to a clinic environment.

Education

High School Diploma or equivalent. Must be a certified/registered Pharmacy Technician (WV BoP).

Experience

• Five (5) years experience as a certified/registered pharmacy technician
• Five (5) years experience in a customer-facing service role
• Five (5) years experience supervising/training others.

Internal applicants must call HR at ext. 11653 to determine eligibility before applying.