Customer Experience Coordinator — ESOP & Growth

Jimmy Jazz; Madison (WI); On-site; USD 22,041 - 27,552; Full time

Benefits offered by this job

ESOP

Paid Time Off

Birthday off with pay

Educational Reimbursement

401K with company match

Health, Life, Dental, Vision Insurance

Job summary

Boston Inc dba Furniture & Appliance Mart/Ashley is seeking a Customer Experience Professional in Madison, WI to coordinate delivery and installation services and act as the main liaison between customers and internal teams.

The role focuses on scheduling, handling inquiries, and resolving issues to ensure a seamless customer experience, supporting our ESOP-driven culture and commitment to service excellence.

Qualifications

• 1–3 years of experience in customer service, product service, logistics coordination, or related field.
• Strong communication, problem-solving, multitasking, and organizational skills.
• Proficiency with customer service software, CRM systems, and scheduling tools.

Responsibilities

• Serve as the primary customer liaison, communicating timelines and expectations.
• Oversee day-of delivery and installation coordination, handling changes and ensuring smooth execution.
• Resolve customer inquiries and escalate issues when needed.
• Maintain accurate records using CRM and scheduling tools.
• Collaborate with logistics, operations, and sales to ensure accurate order processing and successful service delivery.
• Uphold company policies and proactively maintain high customer satisfaction.

Skills

Customer service

Communication

Problem solving

Multitasking

Organizational skills

Team collaboration

Education

High school diploma

Tools

CRM software

Scheduling tools

Customer service software

Job description

Boston Inc dba Furniture & Appliance Mart/Ashley is seeking a Customer Experience Professional in Madison, WI to coordinate delivery and installation services and act as the main liaison between customers and internal teams.

The role focuses on scheduling, handling inquiries, and resolving issues to ensure a seamless customer experience, supporting our ESOP-driven culture and commitment to service excellence.