Customer Experience Coordinator

The TJX Companies, Inc.; Windham (ME); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Employee discount

401(k) matching

Health and dental benefits

Job summary

The TJX Companies, Inc. in Windham, ME is seeking a Front End Lead to promote an excellent customer experience, lead Associates, and support loyalty programs. You will train staff, manage registers, and ensure store tasks align with planned priorities. A strong eye for merchandising and team leadership is essential.

The role requires leadership within a retail setting and flexibility for nights and weekends. Join a team focused on customer satisfaction and store performance.

Qualifications

• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Team player, working effectively with peers and supervisors.
• Able to train others and lead by example.

Responsibilities

• Supervise front-of-store Associates to ensure prompt, courteous customer service and promotion of loyalty programs.
• Engage with customers, train and mentor Associates on front-end principles.
• Assign registers, coordinate breaks, and respond to POS coverage needs.
• Ensure tasks align with store plans and communicate priorities to management.

Skills

Merchandising techniques

Multi-tasking

Strong communication

Organizational skills

Team player

Training others

Leadership experience in retail

Job description

Job Description

Opportunity: Grow Your Career

• Responsible for promoting an excellent customer experience.
• Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
• Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store.
• Role models outstanding customer service.
• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Who We're Looking For: You.

• Available to work flexible schedule, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail and 6 months of leadership experience

Benefits

• Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses.
• Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance.

All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time.

TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address

795 Roosevelt Trail

Location: USA Marshalls Store 0570 Windham ME

This position has a starting pay range of USD $16.10 to $16.60 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.