Customer Experience Coordinator

The TJX Companies, Inc.; Maricopa (AZ); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k)

Health benefits

Paid time off

Employee assistance program

Scholarship program

Career development opportunities

Job summary

The TJX Companies, Inc. is seeking a front-end shift lead to promote an outstanding customer experience at Marshalls Store 1588 in Maricopa, AZ. You will guide Associates, manage POS coverage, and ensure a clean, organized store while modeling exceptional service.

Ideal candidates have retail experience and leadership skills, with strong communication, multitasking ability, and a commitment to training others and upholding company policies.

Qualifications

• 1 year retail and 6 months of leadership experience.
• Strong communication and organizational skills with attention to detail.
• Able to train others and lead by example.
• Flexible schedule including nights and weekends.

Responsibilities

• Promotes an excellent customer experience and loyalty program participation.
• Oversees front-end Associates and assigns registers and breaks.
• Trains, coaches and mentors Associates on front end principles.
• Ensures tasks align with store plans and communicates priorities.
• Maintains safety, compliance with labor laws, and high service standards.
• Addresses customer concerns promptly and supports shrink reduction goals.
• Partners with management on staff development and recognition.

Skills

Retail leadership

Customer service

Merchandising

Communication

Training others

Team player

Job description

Job Description:

Opportunity: Grow Your Career

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Who We're Looking For:

You.

• Available to work flexible schedule, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail and 6 months of leadership experience

Benefits include:

• Associate discount
• EAP
• smoking cessation
• bereavement
• 401(k) Associate contributions
• child care & cell phone discounts
• pet & legal insurance
• credit union
• referral bonuses
• 401(k) match
• medical/dental/vision
• HSA
• health care FSA
• life insurance
• short/long term disability
• paid parental leave
• paid holidays/vacation/sick
• auto/home insurance discounts
• scholarship program
• adoption assistance

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address: 20250 N John Wayne Pkwy

Location: USA Marshalls Store 1588 Maricopa AZ

This position has a starting pay range of USD $16.15 to $16.65 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.