Customer Experience Coordinator

Enhesa; Williamsport (Lycoming County); Hybrid; USD 63,000 - 65,000; Full time

Benefits offered by this job

Flexible home-working policy

Work-life balance

Fast-paced environment

Accountability and pride for your work

Job summary

Enhesa is seeking a Customer Success Coordinator to be the day-to-day client contact for a global suite of products, serving over 280 jurisdictions worldwide. You will handle onboarding, training, and ongoing support, collaborating with sales, product management, and partners to ensure client success and timely responses.

The role requires 1–2 years in a client services environment, strong English communication, and the ability to train users and create helpful materials.

Qualifications

• Bachelor’s degree or equivalent years’ experience in a related field.
• One to two years of experience in a professional or client services team.
• Demonstrated client-oriented work ethic and ability to foster a sense of teamwork across members of different departments.
• Demonstrated ease in public speaking and presenting.
• Experience in supporting and working with Sales & Logistics and with CRM systems (Zendesk/Jira).
• Excellent command of English; Spanish, German or French a plus but not required.

Responsibilities

• Manage client interactions, troubleshooting, planning, training, and coordination of activities.
• Client-facing interaction via e-mail, telephone, and face-to-face communications with multinational corporations on a daily basis.
• Training new users and their employees.
• Client Onboarding: review contracted services, verify contact information, and confirm onboarding steps.
• Managing client services requests and ensuring timely resolutions.
• Keep informed of evolutions; collaborate with sales, product management, and cross-functional teams to improve client acquisition and retention.
• Create knowledgebase articles and training materials to aid future user learning.

Skills

Client services

Public speaking

Teamwork

CRM

English language

Education

Bachelor's degree or equivalent

Tools

Zendesk

Jira

MS Word

MS Excel

PowerPoint

Job description

Overview

Enhesa is the leading provider of regulatory and sustainability intelligence worldwide. As a trusted partner, we empower the global business community with the insight to act today and prepare for tomorrow to create a more sustainable future - positively impacting our environment, our health, our safety, and our future. Navigating the fast-changing compliance and sustainability landscapes, we help them understand not just what they should do (first) but also how to do it. Both in their unique business and anywhere in the world. Now and in the future.

Our Mission:

• Identify EHS requirements for the industry
• Provide EHS compliance tools to companies
• Advise companies in developing and implementing corporate EHS strategies

Enhesa’s core clients include Fortune 500 multinational companies. For more information, visitwww.enhesa.com

As part of our highly dynamic team, we offer:

• A competitive salary package & benefits with a flexible home-working policy
• Work/life balance and a fast-paced and driven environment
• Accountability and pride for your projects

Overview of the position

Currently, Enhesa is looking for a Customer Success Coordinator who will serve as a day-to-day client contact supporting Enhesa’s full suite of products, services & projects for over 280 jurisdictions worldwide.

Responsibilities

• Responsible for the client interactions, troubleshooting, planning, training, and coordination of activities
• Responsible for client-facing interaction via e-mail, telephone, and face-to-face communications with multinational corporations on a daily basis. You must have a passion for delivering excellent client service, troubleshooting complex issues, and striving to ensure both clients and staff are successful.

• Training new users and their employees
• You will need to be able to understand and explain Enhesa services in detail. You will be responsible for training new users in Enhesa Services both internally and externally.

• Client Onboarding
• You will be responsible for following up on all completed sales orders by reviewing contracted services, checking clients’ websites, testing services, and confirming the point of contact information for clients before reaching out to welcome a client.

• Managing client services requests
• You will be responsible in maintaining a timely resolution of all clients’ requests. This includes ensuring clients specific issues and requests for additional information are addressed in a timely manner, and, where appropriate, investigating quality-related issues to prevent reoccurrence.

• Keeping yourself constantly informed of all evolutions
• Continuously keeping abreast with technical and organizational evolutions within the discipline. Sharing knowledge with employees with the aim of strengthening their technical expertise and promoting team spirit and transparency;
• Working with sales, product management, partners, and cross functional teams to improve client’s acquisition, retention, and proactive notification/communication
• Creating knowledgebase articles to help with future user learning
• Creation of support materials to assist in the success of the users

• Act as a point of contact for Client Services related issues
• You will ensure smooth communication and cooperation with colleagues from other departments with the aim of being able to solve the outstanding questions in a short response time.

What to bring to the table

• Bachelor’s degree or equivalent years’ experience in a related field.
• One to two years of experience in a professional or client services team.
• Demonstrated client-oriented work ethic and ability to foster a sense of teamwork across members of different departments.
• Demonstrated ease in public speaking and presenting
• Team player: ability to work on a team in a collaborative environment, sharing information and best practices
• Good understanding of large multinational business segments
• Marketing campaign management and e-mail campaign experience is a plus
• Experience in supporting and working with Sales & Logistics
• Knowledge and experience with CRM, MS Word, Excel, PowerPoint, Zendesk or Jira
• Excellent command of English is necessary. Spanish, German or French is a plus but not required

Salary

$63,000 - $65,000 USD

Equal Opportunity Employer

Enhesa is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected characteristic.