Customer Experience Coordinator

Integrity; Norfolk (NE); On-site; USD 44,000 - 60,000; Full time

Job summary

Integrity is seeking a Contracting Coordinator to support agents and internal staff through the insurance contracting and onboarding process. You will manage the contract lifecycle, ensure regulatory compliance, and maintain accurate data entry and records.

This role focuses on scrubbing contracts, collecting missing information, and proactive communication with agents to ensure timely submissions and accurate writing numbers. A proactive problem-solver will thrive in our fast-paced team.

Qualifications

• High School Diploma or GED required; additional education or relevant certifications a plus.
• 2-4 years of related experience required.
• Experience with insurance contracts and levels is a plus.
• Willingness to work flexible hours during peak times.
• Exceptional organizational and time management abilities; able to prioritize and plan work activities efficiently.

Responsibilities

• Oversee the entire contract lifecycle from initial request to contract termination, ensuring steps are completed accurately.
• Document incoming agent contracts and follow appropriate workflows for processing.
• Prepare contracts for submission including scrubbing and collecting missing information.
• Follow up on submitted contracts and notify agents when writing numbers are received.
• Build and maintain strong relationships with agents and agencies, proactively addressing needs and ensuring satisfaction.
• Ensure adherence to contracting regulations, procedures, and procurement laws.
• Resolve service-related issues for agents and marketers, collaborating with management to improve processes.
• Ensure payment levels are entered and assigned correctly; maintain accurate data entry and records management.
• Provide outstanding customer support and contribute to a positive team environment.
• Perform other duties as assigned.

Skills

Organization

Time management

Customer service

Insurance contracts

Education

High School Diploma or GED

Job description

Job Summary

The Contracting Coordinator plays a pivotal role in supporting agents, agencies, and internal staff throughout the insurance contracting and onboarding process. This position oversees the contract lifecycle, ensures compliance with regulations, maintains strong customer relationships, and provides outstanding support to both external and internal partners. The coordinator is responsible for accurate data entry, contract management, and proactive problem-solving in a fast-paced environment.

• Oversee the entire contract lifecycle, from initial request to contract termination, ensuring all steps are completed accurately and efficiently.
• Document incoming agent contracts and follow appropriate workflows for processing.
• Prepare contracts for submission, including scrubbing, collecting missing information, and reaching out to agents for required items.
• Follow up on submitted contracts and notify agents when writing numbers are received.
• Build and maintain strong relationships with agents and agencies, proactively addressing their needs and ensuring satisfaction.
• Ensure strict adherence to contracting regulations, procedures, and procurement laws.
• Resolve service-related issues for agents and marketers, collaborating with management to improve processes.
• Ensure payment levels are entered and assigned correctly; maintain accurate data entry and records management.
• Provide outstanding customer support and contribute to a positive team environment.
• Perform other duties as assigned.

Essential Duties And Responsibilities

• Oversee the entire contract lifecycle, from initial request to contract termination, ensuring all steps are completed accurately and efficiently.
• Document incoming agent contracts and follow appropriate workflows for processing.
• Prepare contracts for submission, including scrubbing, collecting missing information, and reaching out to agents for required items.
• Follow up on submitted contracts and notify agents when writing numbers are received.
• Build and maintain strong relationships with agents and agencies, proactively addressing their needs and ensuring satisfaction.
• Ensure strict adherence to contracting regulations, procedures, and procurement laws.
• Resolve service-related issues for agents and marketers, collaborating with management to improve processes.
• Ensure payment levels are entered and assigned correctly; maintain accurate data entry and records management.
• Provide outstanding customer support and contribute to a positive team environment.
• Perform other duties as assigned.

Qualifications

• High School Diploma or GED required; additional education or relevant certifications a plus.
• 2-4 years of related experience required.
• Experience with insurance contracts and levels is a plus.
• Willingness to work flexible hours during peak times.
• Exceptional organizational and time management abilities; able to prioritize and plan work activities efficiently.

About Integrity

Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.