Customer Experience Coordinator

IKEA Gruppe; College Park (MD); On-site; Confidential; Full time

Benefits offered by this job

Paid time off

Telehealth

Employee discount

Education assistance

Parental leave

Job summary

IKEA Gruppe in College Park, MD is seeking a Customer Coordinator to support the in-store customer experience team. You will oversee day-to-day operations, assist with opening/closing duties, and ensure a smooth shopping journey for guests.

The role emphasizes collaboration across functions, delivering consistent information, and contributing to a welcoming, inclusive environment. This is a full-time, on-site position with benefits and growth opportunities at IKEA.

Qualifications

• 3 years of related experience.
• 1 year of customer service experience.
• Physical demands: lifting, pushing/pulling, sliding/transferring and carrying occasionally (1-50lbs).

Responsibilities

• Oversee day-to-day operations as assigned by the Team Leader.
• Troubleshoot and apply appropriate corrective actions.
• Enhance the shopping journey by collaborating with all functions to increase co-worker knowledge.
• Ensure customers receive consistent information throughout their shopping journey.
• Record information in the relevant systems to improve the customer's future shopping experience.
• Enhance customer relationships to boost sales and profitability.
• Offer alternative solutions that meet customer needs when needed.
• Foster a team mindset focused on first-time-right service for every customer.

Skills

Customer service

Communication

Teamwork

Job description

Why we will love you

You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

What you'll be doing day to day

As a Customer Coordinator, supporting the in-store customer experience team, you will:

• Oversee day-to-day operations that are assigned by the Team Leader, including opening and/or closing duties for the unit which also include key and alarm code responsibilities.
• Troubleshoot and apply appropriate corrective actions such as emergency and incident response, authorization, access, etc.
• Enhance the shopping journey of our visitors to IKEA by collaborating with all functions to increase co-worker competence and knowledge.
• Ensure customers receive consistent information throughout their shopping journey.
• Record information in the relevant systems to improve the customer's future shopping experience.
• Enhance customer relationships to boost sales and ensure sustained profitability by understanding IKEA's product range and services.
• When needed, offer alternative solutions that meet the needs of individual customers.
• Forge a team mindset centered around first time right for every customer, ensuring a positive customer journey.
• Take part in additional department responsibilities to secure the daily operation for co-workers and customers.
• Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.

Together as a team

At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We're a bunch of people who are truly passionate about people!

JOB TYPE: Permanent, Full-Time

BENEFITS ELIGIBLE: Yes

HOURS: HL3 (34-40 hrs/wk) Open Availability Required Monday-Sunday including holidays, nights and weekends.

The salary pay range is $23.23 - $32.82

• Generous paid time off, holiday and sick time
• WiselyPay – get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co-worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rxplans (must work min. 20 hrs/wk)
• A fun and inclusive work environment

Thank you for your interest in applying for this role. The successful candidate may be required to complete a background check and a drug test as a condition of employment for this role

Qualifications

• 3 years of related experience.
• 1 year of experience in a customer service and customer-focused environment.
• Physical Demands: Lifting, Pushing/Pulling, Sliding/Transferring and Carrying Occasionally (1-50lbs).