Customer Experience Coordinator

The Brothers that just do Gutters; Castroville (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Training & development

Wellness resources

Employee discounts

Job summary

The Brothers That Just Do Gutters is seeking a customer service and office administration professional to be the first point of contact for clients. You will handle inbound calls, schedule estimates, manage leads, and perform general administrative duties to ensure smooth daily operations.

Your role requires a positive attitude, professional phone presence, and the ability to interact confidently with clients and team members.

Qualifications

• Excellent verbal communication skills.
• Professional, friendly, and confident phone presence.
• Strong organizational and communication skills.
• Comfortable using office technology (phones, computers, Microsoft Office, Google Workspace, CRM systems, etc.).
• Ability to learn quickly and accept feedback.
• Detail-oriented with the ability to manage multiple tasks efficiently.

Responsibilities

• Answer incoming calls, route messages, and follow up promptly on inquiries.
• Schedule and book new customer estimates from inbound calls and lead platforms.
• Follow up with leads to ensure timely scheduling and strong customer communication.
• Represent the company professionally as the first point of contact for customers.
• Perform general administrative tasks including filing, copying, and correspondence.
• Process credit card payments accurately and securely.
• Monitor office supply levels and communicate restocking needs to management.
• Support office staff and assist with day-to-day operational needs.

Skills

Verbal communication

Phone presence

Computer proficiency

Microsoft Office

Google Workspace

CRM systems

Multitasking

Organization

Tools

CRM software

Job description

Purpose

Candidates must demonstrate excellent verbal communication skills, a professional and friendly phone presence, strong computer proficiency, and the ability to confidently navigate multiple software applications simultaneously.

Benefits:

• Paid time off
• Training & development
• Wellness resources
• Employee discounts

Purpose

Candidates must demonstrate excellent verbal communication skills, a professional and friendly phone presence, strong computer proficiency, and the ability to confidently navigate multiple software applications simultaneously.

Join The Brothers that just Gutters - San Antonio Team!

We truly believe in investing in our employees and creating a work culture unlike any other. We also offer huge opportunities for growth.

A positive attitude is a must, as well as the ability to properly, and comfortably interact with clients and other employees. You will be part of a family, and grow with an established brand.

Our mission to protect homes and businesses by creating custom gutter solutions and exceptional customer experiences is best achieved by investing in our employees, always doing what's right, and delivering a 5-star experience every step of the way.

We create a rewarding, satisfying culture that fosters rapid personal and professional advancement. We are trustworthy, responsible, service minded, excellence-driven and growing. Happy employees lead to better experiences for our customers, a better community for us to live and work in, and a better world. Let's be better!

The Brothers That Just Do Gutters is a rapidly growing, locally owned, and operated franchise with multiple locations across the country. Our mantra is to "Reinvent Contractor Service" by providing a great place to work and delivering 5-star customer service every step of the way from initial phone inquiry, home visit, inspection and estimate, scheduling, timeliness, installation, follow-up, and ongoing support and service.

We want to do what's right for our employees, customers, and communities.

Key Responsibilities

• Answer incoming calls, route messages, and follow up promptly on inquiries
• Schedule and book new customer estimates from inbound calls and lead platforms
• Follow up with leads to ensure timely scheduling and strong customer communication
• Represent the company professionally as the first point of contact for customers
• Perform general administrative tasks including filing, copying, and correspondence
• Process credit card payments accurately and securely
• Monitor office supply levels and communicate restocking needs to management
• Support office staff and assist with day-to-day operational needs

Qualifications & Skills

• Reliable and punctual with a strong work ethic
• Previous customer service experience preferred
• Professional, friendly, and confident phone presence
• Strong organizational and communication skills
• Comfortable using office technology (phones, computers, Microsoft Office, Google Workspace, CRM systems, etc.)
• Ability to learn quickly and accept both positive and constructive feedback
• Detail-oriented with the ability to manage multiple tasks efficiently

This franchise is independently owned and operated. The franchisee, not The Brothers that just do Gutters Corporate, is the sole employer for this position: your application goes directly to them, they alone make all hiring decisions, and any employment inquiries should be directed to the franchisee rather than to Corporate.