Customer Experience Consultant

Tom Kadlec; Rochester, Northern (MN, KY); Hybrid; USD 120,000 - 200,000; Full time

Benefits offered by this job

Competitive pay plan

Paid training

401(k) match

Generous PTO

Health insurance

Life insurance

Disability coverage

FSA/HSA

Employee assistance

Financial planning

Employee discounts

Supportive management

Team culture

Career advancement

Sunday off

State-of-the-art facility

Job summary

Tom Kadlec Honda in Rochester, MN is seeking a Customer Experience Consultant to greet guests, discuss needs, and present vehicle options in a fast-paced, people-first environment. You’ll perform product demonstrations and guide customers through the sales process with professionalism.

We offer a strong, performance-based pay plan, paid training, and comprehensive benefits, including 401(k) with company match, generous PTO, health/dental/vision, and life and disability coverage.

Qualifications

• Customer-first mindset with strong interpersonal skills.
• Honest and transparent, with a commitment to integrity.
• Positive, driven attitude and willingness to learn and grow.
• Must possess a valid driver’s license.

Responsibilities

• Greet and assist guests in the showroom and on the sales lot.
• Engage customers in conversations to understand their needs.
• Present vehicle options with clear explanations of features and benefits.
• Perform high-quality product demonstrations on new and used vehicles.
• Guide customers through the entire sales process with professionalism and care.
• Build strong rapport and follow up to create long-lasting relationships.
• Learn to overcome objections, negotiate, and close sales effectively.
• Communicate with Sales Manager on goals, progress, and performance.

Skills

Positive, driven attitude

Honest and transparent

Customer-first mindset

Strong interpersonal skills

Energetic and outgoing

Comfortable handling objections

Price discussions

Willingness to learn

Valid driver’s license

Job description

Customer Experience Consultant

Rochester, MN

Join a Team That’s Been Serving the Rochester Community Since 1979

AtTom Kadlec Honda, we exist to help our family, friends, and community enjoy life at every stage. We’re alocally owned, community-focused dealership known for building long-term customer relationships and investing in our team.

We are actively seekinghard-working, motivated Customer Experience Consultants who are excited to grow their careers in a fast-paced, people-first environment. Whether you’re experienced or just getting started in sales, we offer the tools and support you need to succeed.

Compensation:

$50,000–$200,000/year
(Includes base pay + commission. Your success determines your earning potential!)

Benefits You’ll Love:

• Competitive Pay Plan– Earn what you're worth with a strong, performance-based pay structure

• Paid, Hands-On Training– Learn and grow with industry-leading training and support

• 401(k) with Company Match– Fully vested from day one, with both Traditional & Roth options

• Generous Paid Time Off– Enjoy vacation days, sick leave, and work-life balance

• Comprehensive Insurance Coverage– Including medical, dental, and vision plans

• Employer-Paid Life Insurance– Protection for you and peace of mind for your loved ones

• Short-Term & Long-Term Disability Coverage– We've got your back when life throws a curveball

• Critical Illness & Accident Insurance– Additional protection when you need it most

• Flexible Spending (FSA) & Health Savings Accounts (HSA)– Tax-advantaged ways to manage health costs

• 24/7 Employee Assistance Program– Confidential support for life’s challenges

• Financial Planning Resources

• Employee Discounts– Save on vehicles, service, and parts

• Supportive, Experienced Management– Work with professionals who care about your success

• Positive Team Culture– Clean, friendly, and collaborative work environment

• Opportunities to Advance– A place to build your career and grow with us

• Closed on Sundays– Dedicated time off for rest and family
• A state-of-the-art facility

Your Responsibilities:

• Greet and assist guests in the showroom and on the sales lot

• Engage customers in conversations to understand their needs

• Present vehicle options with clear explanations of features and benefits

• Perform high-quality product demonstrations on new and used vehicles

• Guide customers through the entire sales process with professionalism and care

• Build strong rapport and follow up to create long-lasting relationships

• Learn to overcome objections, negotiate, and close sales effectively

• Communicate with Sales Manager on goals, progress, and performance

What We’re Looking For:

• A team player with apositive, driven attitude

• Honest and transparent, with a commitment to integrity

• Customer-first mindset andstrong interpersonal skills

• Energetic and outgoing personality

• Comfortable handling objections and price discussions

• Willingness to learn and grow in a professional setting

• Must possess avalid driver’s license

No Automotive Sales Experience? No Problem.

We provide full training and mentorship to help you develop product knowledge and sales confidence. Yourmotivation and people skills are what matter most.