Customer Experience Concierge / Inside Sales - US Based Remote

Lensa; Cleveland (OH); Remote; USD 35,000 - 55,000; Full time

Job summary

A leading company in the real estate sector is searching for a Customer Experience Concierge to join their remote team. This role focuses on managing client relationships, converting leads into sales, and providing exceptional customer service. You'll thrive in a performance-driven environment with competitive compensation and a culture that values growth and innovation. Join a top-rated workplace recognized for ethical practices and employee satisfaction.

Qualifications

• 2-3 years of business experience preferred.
• Bilingual (English/Spanish) is a strong advantage.
• Experience in customer service, sales, or call centers preferred.

Responsibilities

• Manage a caseload of 375–600 clients with precision and care.
• Convert leads into sales by building trust and solving problems.
• Drive cross-selling opportunities for ancillary services.

Skills

Communication

Sales Motivation

Technical Savvy

Organization

Education

High school diploma

Some college preferred

Job description

Customer Experience Concierge / Inside Sales - US Based Remote

Customer Experience Concierge / Inside Sales - US Based Remote

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Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Anywhere Real Estate.

Anywhere Real Estate Inc. is the nation’s leading and most integrated provider of residential real estate services. Through our Customer Contact Center & Engagement team, we deliver high-quality, high-converting leads to real estate agents across our iconic brands: Better Homes and Gardens Real Estate, Century 21, Corcoran, Coldwell Banker, ERA, and Sotheby's International Realty.

This role requires four weekdays form 12-9 ET plus Saturdays from 9-6 ET.

We’ve been named a Great Place to Work seven years in a row and recognized as one of the World’s Most Ethical Companies for 14 consecutive years. We’re proud of our culture—and we’re looking for people who want to grow with us.

Position Summary

Are you driven by results, energized by sales goals, and motivated by a total compensation package that grows with your success? If you’re a tech-savvy communicator who thrives in a fast-paced, performance-based, inside-sales environment and is ready to grow beyond the status quo, we want to hear from you.

Key Responsibilities

• Manage a dynamic caseload of 375–600 clients with precision and care
• Convert leads into sales by building trust, solving problems, and staying engaged throughout the transaction lifecycle
• Educate customers on program benefits and reward eligibility
• Act as a strategic liaison between customers and real estate agents
• Handle a high volume of calls, emails, and texts with professionalism and urgency
• Drive cross-selling opportunities for ancillary services
• Meet and exceed performance metrics for enrollments, referrals, closings, and satisfaction
• Use a modern tech stack to manage workflows, communications, and reporting
• Proactively follow-up with customers at key milestones to ensure a seamless experience
• Handle escalations with confidence and empathy
  
  

What We’re Looking For

• Thrive in a sales-driven environment and are motivated by performance-based compensation
• Are tech-savvy and comfortable navigating multiple digital platforms
• Communicate with clarity, empathy, and confidence—both verbally and in writing
• Are eager to grow and move up
• Take ownership of their work and are committed to delivering results
• Bring energy and professionalism to every customer interaction
  
  

Qualifications

• 2–3 years of business experience preferred
• High school diploma required; some college preferred
• Real estate knowledge or experience is a plus
• Bilingual (English/Spanish) is a strong advantage
• Experience in customer service, sales, or call centers preferred
• Strong organizational and multitasking skills
• Consistent, reliable attendance and punctuality
  
  

Why Join Us?

100% remote role with nationwide flexibility

Competitive compensation structure – hourly + performance incentives

Opportunity to work with a modern tech stack and industry-leading brands

A culture that values growth, innovation, and excellence

If you’re ready to level up your career and be part of a high-performance team that rewards results, apply now.

Our Leads Group is a dedicated organization within Anywhere focused on delivering high-quality, high-converting leads to Anywhere affiliated brokers and agents across Anywhere’s six residential real estate brands. The Leads Group oversees numerous national real estate programs offering consumers a distinct value proposition when completing one of the largest financial transactions of their life by providing access to a top-tier affiliated agent from one of Anywhere’s owned and franchise brands as well as, in some cases, a cash back or equal benefit upon a closed transaction where permitted. The Leads Group is committed to optimizing lead generation marketing, technology, and outcomes across Anywhere.

Anywhere Real Estate Inc. (http://www.anywhere.re/) (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estateBetter Homes and Gardens Real Estate (https://www.bhgre.com/) ,Century 21 (https://www.century21.com/) ,Coldwell Banker (https://www.coldwellbanker.com/) ,Coldwell Banker Commercial (https://www.cbcworldwide.com/) ,Corcoran (https://www.corcoran.com/) ,ERA (https://www.era.com/) , andSotheby's International Realty (https://www.sothebysrealty.com/eng) , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.

At Anywhere, we are empowering everyone’s next move – your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report (https://anywhere.re/wp-content/uploads/2025/03/2024-Impact-Report.pdf) .

We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:

• Great Place to Work
• Forbes World's Best Employers
• Newsweek World's Most Trustworthy Companies
• Ethisphere World's Most Ethical Companies
  
  

EEO Statement: EOE including disability/veteran

If you have questions about this posting, please contact [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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