Customer Experience Coach

Serenity-Healthcare-1; Layton (UT); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Paid training & certification

Career growth

Job summary

Serenity is hiring a Customer Experience Coach to guide individuals through a structured program, helping them build positive habits, stay motivated, and make personal progress.

You will work one-on-one, stay organized, and maintain a welcoming environment while following established processes. Training is provided with on-site work in Utah and occasional Saturday rotations.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Strong verbal and written communication skills.
• Excellent interpersonal and empathetic abilities.
• Reliable, punctual and open to feedback.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology (training provided).
• Encourage participants through journaling, goal-setting and mindfulness exercises.
• Maintain accurate session notes and share updates with the team.
• Ensure a professional, supportive and respectful participant experience.
• Follow established processes to maintain consistency.

Skills

Communication skills

Interpersonal skills

Reliability

Job description

Customer Experience Coach

Employment Type:Full-Time(On-site)
Compensation:$23–$30/hr + quarterly performance based bonuses.

Shift: Monday–Friday, 6:00 AM–1:30 PM or 1:30 PM–9:00 PM, depending on clinic needs. A Saturday shift rotation is required approximately every 8 weeks.

Help people move forward while building a meaningful career.

Serenity is hiringCustomer Experience Coachesto guide individuals through structured sessions designed to help them build positive habits, stay motivated, and make progress toward personal goals.

This role is ideal for people with backgrounds incustomer service, hospitality, retail, education, or caregivingwho enjoy connecting with others and creating supportive, encouraging environments.

No specialized industry experiencerequired.We providefull paidtrainingso you feel confident in the role.

About the Role

As aCustomer Experience Coach,you’llwork directly with individuals throughout their scheduled sessions, helping them stay engaged and supported whileparticipatingin a structured program.

You’llserve as a consistent and positive presence while ensuring each person’s experience is welcoming, organized, and encouraging.

Key Responsibilities

• Provide one-on-one support during scheduled program sessions

• Operate andmonitorspecialized program tools and technology (training provided)

• Encourage participants through positive practices such as journaling,goal-setting, and mindfulness exercises

• Maintainaccuratesession notes and share updates with team members

• Ensure each participant’s experience is professional, supportive, and respectful

• Follow established processes and standardsto maintain a consistent experience

Requirements

• 2+ years of full-time professional experience in any industry

• CHarand professional verbal and written communication skills

• Strong interpersonal skills with patience and empathy

• Reliable, punctual, and open to feedback

• Authorized to work in the United States

• Ability to pass a background check and drug screening

Nice-to-Haves

• Experience in customer service, hospitality, retail, education, or caregiving roles

• Interest in personal development, coaching, or wellness

• Comfort working closely with individuals in a service-focused environment

Pay & Benefits

• Competitive pay with advancement opportunities

• 90% employer-paid medical, dental, and vision insurance

• 401(k) retirement plan

• 10 PTO days (15 after the first year)+10 paid holidays

• Paid training and professional certification

• Supportive, growth-focused work environment

About Serenity

Serenity is a growing organization focused on helping individuals build confidence, develop positive habits, and achieve meaningful progress. By combining structured programs, innovative tools, and a people-first approach, our team creates supportive experiences that help individuals move forward in powerful ways.

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completionof a background check and drug screening.