Customer Experience Coach

Serenity-Healthcare-1; Austin (TX); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

90% employer-paid medical, dental, and

401(k) retirement plan

10 PTO days plus holidays

Paid training and certification

Growth-focused environment

Job summary

Serenity is hiring a Customer Experience Coach to guide individuals through structured sessions designed to help them build positive habits, stay motivated, and make progress toward personal goals. The role is on-site with full-time hours and a Monday–Friday schedule, including occasional Saturday rotation.

As a Coach, you’ll work directly with individuals, stay engaged and supported within a structured program, and help maintain a welcoming, organized, and encouraging environment.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Strong verbal and written communication skills.
• Excellent interpersonal skills with patience and empathy.
• Reliable, punctual, and open to feedback.
• Authorized to work in the United States and able to pass a background check.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology (training provided).
• Encourage participants through journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with team members.
• Ensure each participant’s experience is professional, supportive, and respectful.
• Follow established processes and standards to maintain a consistent experience.

Skills

Verbal & written communication

Interpersonal skills

Reliability & punctuality

Openness to feedback

Authorized to work in the US

Job description

Customer Experience Coach

Employment Type:Full-Time(On-site)
Compensation:$23–$30/hr + quarterly performance based bonuses.

Shift: Monday–Friday, 6:00 AM–1:30 PM or 1:30 PM–9:00 PM, depending on clinic needs. A Saturday shift rotation is required approximately every 8 weeks.

Help people move forward while building a meaningful career.

Serenity is hiringCustomer Experience Coachesto guide individuals through structured sessions designed to help them build positive habits, stay motivated, and make progress toward personal goals.

This role is ideal for people with backgrounds incustomer service, hospitality, retail, education, or caregivingwho enjoy connecting with others and creating supportive, encouraging environments.

No specialized industry experiencerequired.We providefull paidtrainingso you feel confident in the role.

About the Role

As aCustomer Experience Coach,you’llwork directly with individuals throughout their scheduled sessions, helping them stay engaged and supported whileparticipatingin a structured program.

You’llserve as a consistent and positive presence while ensuring each person’s experience is welcoming, organized, and encouraging.

Key Responsibilities

• Provide one-on-one support during scheduled program sessions

• Operate andmonitorspecialized program tools and technology (training provided)

• Encourage participants through positive practices such as journaling,goal-setting, and mindfulness exercises

• Maintainaccuratesession notes and share updates with team members

• Ensure each participant’s experience is professional, supportive, and respectful

• Follow established processes and standardsto maintain a consistent experience

Requirements

• 2+ years of full-time professional experience in any industry

• CHarand professional verbal and written communication skills

• Strong interpersonal skills with patience and empathy

• Reliable, punctual, and open to feedback

• Authorized to work in the United States

• Ability to pass a background check and drug screening

Nice-to-Haves

• Experience in customer service, hospitality, retail, education, or caregiving roles

• Interest in personal development, coaching, or wellness

• Comfort working closely with individuals in a service-focused environment

Pay & Benefits

• Competitive pay with advancement opportunities

• 90% employer-paid medical, dental, and vision insurance

• 401(k) retirement plan

• 10 PTO days (15 after the first year)+10 paid holidays

• Paid training and professional certification

• Supportive, growth-focused work environment

About Serenity

Serenity is a growing organization focused on helping individuals build confidence, develop positive habits, and achieve meaningful progress. By combining structured programs, innovative tools, and a people-first approach, our team creates supportive experiences that help individuals move forward in powerful ways.

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completionof a background check and drug screening.