Customer Experience Coach

Serenity Healthcare; Goodyear (AZ); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Employer-paid health insurance

Paid time off

401(k) retirement plan

Paid training & certification

Growth opportunities

Job summary

Serenity is hiring a Customer Experience Coach to work on-site in a structured program. You will provide one-on-one support during sessions, use specialized tools, and encourage mindfulness and goal-setting to help participants stay engaged.

Full-time role with paid training, a supportive growth environment, and opportunities for advancement. Competitive hourly pay and quarterly bonuses accompany comprehensive benefits.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Clear verbal and written communication.
• Strong interpersonal skills with patience and empathy.
• Authorized to work in the United States and pass background/drug checks.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor program tools and technology (training provided).
• Encourage participants through journaling, goal-setting, and mindfulness.
• Maintain accurate session notes and share updates with the team.
• Ensure each participant's experience is professional, supportive, and respectful.
• Follow established processes to maintain a consistent experience.

Skills

Communication skills

Interpersonal skills

Reliability

Punctuality

Background check clearance

Job description

Help people move forward while building a meaningful career.

Employment Type

Full-Time (On-site)

Compensation

$23-$30/hr + quarterly performance based bonuses.

No specialized industry experience required. We provide full paid training so you feel confident in the role.

About The Role

As a Customer Experience Coach, you'll work directly with individuals throughout their scheduled sessions, helping them stay engaged and supported while participating in a structured program. You'll serve as a consistent and positive presence while ensuring each person's experience is welcoming, organized, and encouraging.

Key Responsibilities

• Provide one-on-one support during scheduled program sessions
• Operate and monitor specialized program tools and technology (training provided)
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises
• Maintain accurate session notes and share updates with team members
• Ensure each participant's experience is professional, supportive, and respectful
• Follow established processes and standards to maintain a consistent experience

Requirements

• 2+ years of full-time professional experience in any industry
• CHar and professional verbal and written communication skills
• Strong interpersonal skills with patience and empathy
• Reliable, punctual, and open to feedback
• Authorized to work in the United States
• Ability to pass a background check and drug screening

Nice-to-Haves

• Experience in customer service, hospitality, retail, education, or caregiving roles
• Interest in personal development, coaching, or wellness
• Comfort working closely with individuals in a service-focused environment

Pay & Benefits

• Competitive pay with advancement opportunities
• 90% employer-paid medical, dental, and vision insurance
• 401(k) retirement plan
• 10 PTO days (15 after the first year) + 10 paid holidays
• Paid training and professional certification
• Supportive, growth-focused work environment

About Serenity

Serenity is a growing organization focused on helping individuals build confidence, develop positive habits, and achieve meaningful progress. By combining structured programs, innovative tools, and a people-first approach, our team creates supportive experiences that help individuals move forward in powerful ways.

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.