Customer Experience Coach

Serenity Healthcare; Holladay (UT); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, vision insurance (90%

401(k) retirement plan

PTO: 10 days; 15 after first year + 10

Paid training and professional cert.

Supportive, growth-focused environment

Job summary

Serenity is seeking a Customer Experience Coach to work on-site in Holladay, UT, delivering structured program sessions and providing dedicated one-on-one support. You will help participants stay engaged, maintain session notes, and ensure a welcoming, organized experience within a supportive team.

The role emphasizes clear communication, empathy, and adherence to standardized processes; full training is provided, and bonuses are tied to quarterly performance.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Clear and professional verbal and written communication skills.
• Strong interpersonal skills with patience and empathy.
• Authorized to work in the United States.
• Ability to pass a background check and drug screening.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology (training provided).
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with team members.
• Ensure each participant's experience is professional, supportive, and respectful.
• Follow established processes and standards to maintain a consistent experience.

Skills

Communication

Interpersonal skills

Punctuality

Background check clearance

Job description

Help people move forward while building a meaningful career.

Employment Type

Full-Time (On-site)

Compensation

$23-$30/hr + quarterly performance based bonuses.

No specialized industry experience required. We provide full paid training so you feel confident in the role.

About The Role

As a Customer Experience Coach, you'll work directly with individuals throughout their scheduled sessions, helping them stay engaged and supported while participating in a structured program. You'll serve as a consistent and positive presence while ensuring each person's experience is welcoming, organized, and encouraging.

Key Responsibilities

• Provide one-on-one support during scheduled program sessions
• Operate and monitor specialized program tools and technology (training provided)
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises
• Maintain accurate session notes and share updates with team members
• Ensure each participant's experience is professional, supportive, and respectful
• Follow established processes and standards to maintain a consistent experience

Requirements

• 2+ years of full-time professional experience in any industry
• CHar and professional verbal and written communication skills
• Strong interpersonal skills with patience and empathy
• Reliable, punctual, and open to feedback
• Authorized to work in the United States
• Ability to pass a background check and drug screening

Nice-to-Haves

• Experience in customer service, hospitality, retail, education, or caregiving roles
• Interest in personal development, coaching, or wellness
• Comfort working closely with individuals in a service-focused environment

Pay & Benefits

• Competitive pay with advancement opportunities
• 90% employer-paid medical, dental, and vision insurance
• 401(k) retirement plan
• 10 PTO days (15 after the first year) + 10 paid holidays
• Paid training and professional certification
• Supportive, growth-focused work environment

About Serenity

Serenity is a growing organization focused on helping individuals build confidence, develop positive habits, and achieve meaningful progress. By combining structured programs, innovative tools, and a people-first approach, our team creates supportive experiences that help individuals move forward in powerful ways.

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.