Customer Experience Clerk - Growth & Flexible Scheduling

Kroger; Seattle (WA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Employee discounts

Tuition reimbursement

Career growth

Job summary

Kroger in Seattle, WA is seeking a customer-focused team member to assist the department manager in delivering outstanding service and a safe, clean shopping environment. You will answer questions, stock merchandise, and help customers find products while upholding Kroger's Customer 1st strategy.

This role emphasizes product knowledge, teamwork, and respecting company values, with opportunities to grow within the company and participate in associate benefits.

Qualifications

• Ability to handle stressful situations.
• Basic math skills for counting, addition, and subtraction.
• Second language skills (speaking, reading and/or writing).

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of Drug GM and Home specials.
• Recommend Drug GM and Home items to customers to ensure they get the products they want and need.
• Review “sell by” dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Ability to handle stressful situations

Basic math skills

Second language

Job description

Kroger in Seattle, WA is seeking a customer-focused team member to assist the department manager in delivering outstanding service and a safe, clean shopping environment. You will answer questions, stock merchandise, and help customers find products while upholding Kroger's Customer 1st strategy.

This role emphasizes product knowledge, teamwork, and respecting company values, with opportunities to grow within the company and participate in associate benefits.