Customer Experience Center Specialist I Tyler, Texas, United States

Iscmga; Tyler (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An innovative company is seeking a Business Process Optimization Assistant I to join their dynamic team. This entry-level role offers the opportunity to provide administrative support and contribute to continuous improvement initiatives within a growth-oriented environment. You will coordinate with underwriting teams, manage policy support functions, and streamline workflows to enhance operational efficiency. This position is perfect for someone eager to learn and grow in the insurance technology sector, as you will work closely with experienced professionals and gain valuable insights into the industry. Join us to be part of a mission-driven team focused on transforming the insurance landscape.

Benefits

Employee Ownership Program

Work from Home Reimbursement

Digital Health and Wellness Platform

Emergency Financial Assistance Program

Life/AD&D Insurance

Employee Assistance Program

Health Savings Account

Short-term Disability

401(k) Plan with Company Match

Qualifications

• Bachelor's degree required with customer service experience preferred.
• Strong communication skills and ability to work collaboratively.

Responsibilities

• Coordinate policy lifecycle support and field external communications.
• Maintain organized files and support the design of process documentation.

Skills

Customer Service

Written Communication

Verbal Communication

Collaboration

Flexibility

Education

Bachelor's Degree

Industry Designations (AU, CPCU)

Tools

Microsoft Office Suite

Industry-specific Software

Job description

Business Process Optimization Assistant I

Tyler, Texas, United States

About Integrated Specialty Coverages

Integrated Specialty Coverages, LLC (ISC) is a growth stage technology and data-driven commercial insurance wholesaler leading innovation in the market.

Backed by one of the leading private equity firms, KKR, and led by a forward-thinking management team, ISC is combining the worlds of insurance and technology to create an Insurtech powerhouse. As a leading online distributor of insurance products for a range of industries and “Main Street USA”, we are looking for the right people to help us in our mission of achieving exponential growth. We strive to be the number one place to go for brokers and agents to source insurance. To accomplish this, we’re building a digitally focused team that deeply understands the intersection between user experience, data, and AI/ML to optimize the way we engage with our customers and partners.

Job Summary

The Business Process Optimization Specialist I is an entry level role that provides administrative support and contributes to continuous improvement initiatives. The position handles core policy support functions, such as bind and endorsement processing, while also partnering on efforts to streamline workflows and identify opportunities for greater operational efficiency.

Position Responsibilities

• Coordinate with underwriting teams to provide comprehensive policy lifecycle support.
• Field external communications for service requests.
• Serve as first point of contact for post-bind support, answering questions and resolving basic policy inquiries.
• Accurate review & filing of underwriting and/or bind documents.
• Maintain organized and accurate files and transaction records.
• Learn and work within industry specific software and Microsoft Excel.
• Support the design and development of SOPs, training materials, and various other related process documentation.
• Report onsite in our Tyler, TX office.

Minimum Qualifications

• Bachelors Degree required.
• Industry designations/certifications a plus (ie AU, CPCU or Agents License).
• 0-1 years of customer service experience.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite and ability to quickly learn industry-specific software.
• Ability to work collaboratively with team members and other departments.
• Strong desire to learn and explore new ideas.
• Ability to be flexible, embrace change, and quickly pivot in response to shifting priorities.
• Ability to work in our Tyler, TX office Monday-Friday.

Role Progression

The next level role is a Business Process Optimization Specialist II.

The starting hourly pay scale for this position is listed below. Actual starting pay will be based on factors such as skills, qualifications, training, and experience. In addition, the company offers comprehensive benefits including medical, dental and vision insurance, 401(k) plan with match, paid time off, and other benefits.

National Pay Range

$25 - $31.33 USD

Benefits of Working at ISC

• Employee Ownership Program - every eligible employee shares in the financial rewards that grow when the company grows.
• Owner Referral Program.
• Work from home reimbursement for remote/hybrid roles.
• Burnalong digital health and wellness platform.
• Canary emergency financial assistance program.
• Life/AD&D Insurance.
• Confidential, Employee Assistance Program.
• Health Savings Account, includes company contribution.
• Short-term disability.
• Voluntary benefits - supplemental accident, critical illness, hospital insurance.
• 401(k) Plan with company match contribution.

Applicants may contact the ISC HR department via e-mail or phone to request and arrange for an accommodation that will allow the applicant to successfully complete the application process. Applicants needing assistance may request accommodation at any time. Please contact ISC at [e-mail] or 760-599-7242.

ISC believes in creating long-term relationships by being responsive and relevant and by consistently delivering value to our community of customers. Specifically, we focus on attracting, developing, and retaining the best talent for our business, challenging our people, demonstrating a “can-do” attitude, and fostering a collaborative and mutually supportive environment.

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, gender identity, sexual orientation, marital status, medical condition, genetic information, mental or physical disability, military or veteran status, or any other characteristic protected by local, state, or Federal law.

**Must be legally authorized to work in the United States.**

**ISC participates in the Federal E-Verify program**