Customer Experience Brand Ambassador

Abercrombie & Fitch Co.; Charlotte (NC); On-site; USD 27,000 - 38,000; Full time

Job summary

Abercrombie & Fitch Co. in Charlotte, NC is seeking Brand Representatives to bring our store experience to life by engaging customers with care and representing the brand authentically.

You will assist customers in finding what they need, provide styling guidance across categories, maintain a well-presented store, and ensure a welcoming environment that invites conversation and repeat visits.

Qualifications

• Ability to create a welcoming customer experience.
• Comfort balancing customer engagement with operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and attendance commitment.

Responsibilities

• Provide warm, welcoming, attentive service to all customers and tailor help to their needs.
• Support product replenishment and keep the sales floor clean, organized, and visually appealing.
• Accurately process purchases, returns, and exchanges while ensuring a friendly checkout experience.
• Create seamless omni-channel experiences by supporting online orders and store pickup as needed.

Skills

Customer service

Sales empathy

Communication

Job description

Abercrombie & Fitch Co. in Charlotte, NC is seeking Brand Representatives to bring our store experience to life by engaging customers with care and representing the brand authentically.

You will assist customers in finding what they need, provide styling guidance across categories, maintain a well-presented store, and ensure a welcoming environment that invites conversation and repeat visits.