Customer Experience Banker - Toledo - McCord Central branch

Huntington National Bank; Toledo (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading bank is seeking a Customer Experience Banker in Toledo. This role involves providing exceptional customer service, identifying financial needs, and recommending banking products. Candidates should have a strong background in customer service and sales, with a focus on building relationships.

Qualifications

• 1 year customer service or military service in an administrative role.
• Experience in banking or financial services preferred.

Responsibilities

• Providing excellent customer service and resolving customer issues.
• Identifying opportunities to grow customer relationships.
• Educating customers on banking products and services.

Skills

Customer Service

Sales

Communication

Education

High School Diploma or GED

Bachelor's Degree

Job description

Customer Experience Banker - Toledo - McCord Central branch

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Customer Experience Banker - Toledo - McCord Central branch

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Summary: Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service.

Description

Summary: Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service.

Duties & Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk, and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication, and presentation.
• Other duties as assigned.

Basic Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.

Preferred Qualifications

• 1 year or more in customer service in banking, financial services, or goal-driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Exempt Status

No, this position is eligible for overtime pay.

Workplace Type

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Specific arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits. Applicants must be currently authorized to work in the U.S. on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Seniority level

Entry level

Employment type

Full-time

Job function

Finance and Sales

Industries

Banking, Financial Services, and Investment Banking

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