Customer Experience Banker - Lathrup Village

Huntington National Bank; Lathrup Village (MI); On-site; USD 35,000 - 45,000; Full time

Job summary

Huntington National Bank is seeking a Customer Experience Banker in Lathrup Village. This role involves delivering exceptional customer service and helping clients achieve their financial goals. Responsibilities include processing transactions, educating customers about banking products, and actively building customer relationships. Ideal candidates will have strong communication skills and a background in customer service or sales.

Qualifications

• Customer service experience or military service in a related role.
• Skills in cash handling and understanding of consumer deposit products.
• Comfort with technology and banking services.

Responsibilities

• Provide excellent customer service and resolve issues.
• Educate customers on banking products and services.
• Proactively identify growth opportunities for customer relationships.

Skills

Customer Service

Sales Acumen

Relationship Management

Communication

Education

High School Diploma or GED

Bachelor's Degree

Job description

Customer Experience Banker - Lathrup Village

Join to apply for the Customer Experience Banker - Lathrup Village role at Huntington National Bank

Customer Experience Banker - Lathrup Village

3 hours ago Be among the first 25 applicants

Join to apply for the Customer Experience Banker - Lathrup Village role at Huntington National Bank

Get AI-powered advice on this job and more exclusive features.

Summary:

Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service.

Description

Summary:

Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service.

Duties & Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.
  
  
  

Basic Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
  
  
  

Preferred Qualifications

• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.
  
  
  

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

No

Workplace Type

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Banking, Financial Services, and Investment Banking

Referrals increase your chances of interviewing at Huntington National Bank by 2x

Get notified about new Banker jobs in Lathrup Village, MI.

Branch Manager- Troy Neighborhood (Dual Locations)

Relationship Banker-South Oakland Market- Bloomfield Hills, MI

Relationship Manager I - Business Banking

Relationship Manager I - Business Banking

Business Relationship Manager I - Officer

Business Banking Relationship Manager II

Customer Experience Banker - Downtown Royal Oak

Financial Relationship Banker - Farmington Hills, MI

Regional Banking Relationship Manager III

Part Time Teller - Sterling Heights (T/Th/F/S)

Business Banking Relationship Manager II

Business Banking Relationship Manager II

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.