Customer Experience Banker - Eastwood

Huntington; Niles (OH); Hybrid; USD 40,000 - 52,000; Full time

Job summary

Huntington in Niles, OH is seeking a Customer Experience Banker to serve walk-in customers as a Financial Concierge, helping them meet financial goals with deposit, loan, and other banking options. You will accurately process transactions and educate customers on bank products and technology.

The role emphasizes proactive relationship building through disciplined sales, outbound calls, and referrals, while ensuring compliance with policies.

Qualifications

• Requires High School Diploma or GED and 1+ year of customer service or military service, or a Bachelor's Degree.
• Experience in banking, financial services or goal-driven retail sales is a plus.
• Comfort with technology such as mobile and online banking services.

Responsibilities

• Provide excellent customer service and resolve issues.
• Educate customers on consumer deposit products and lending.
• Proactively identify opportunities to grow relationships through a disciplined sales process and referrals.
• Refer customers to other bank areas to deepen relationships and ensure compliance.

Skills

Customer Service

Sales

Relationship Management

Cash Handling

Technology Proficiency

Banking Knowledge

Education

High School Diploma

Bachelor's Degree

Tools

Online Banking

Mobile Banking Apps

Job description

## Customer Experience Banker - EastwoodApply: Office: Niles, OH: Full time: Posted Yesterday: R0075792# **Description****Summary:**Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan and other banking products and services. You will process customer transactions accurately and efficiently in order to provide exemplary customer service while educating customers on bank products, services and technology.**Duties and Responsibilities:*** Providing excellent customer service and effectively resolving customer issues.* Being proficient in understanding and educating customers on consumer deposit products and consumer lending.* Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.* Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.* Adhering to all operational, security, risk and regulatory policies and procedures.* Demonstrating acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication and presentation.* Other duties as assigned.**Basic Qualifications:*** High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.* Licenses: This position will be subject to additional background check requirements including being required to provide fingerprints as required by NMLS regulations.**Preferred Qualifications:*** 1 year or more in customer service in banking, financial services or goal driven retail sales.* Cash handling skills.* Comfort with technology such as mobile services and online banking services.**Exempt Status: (Yes** = not eligible for overtime pay) (**No** = eligible for overtime pay)No**Workplace Type:**OfficeOur Approach to **Office** Workplace TypeCertain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.Huntington is an Equal Opportunity Employer.