Customer Experience Banker: Financial Concierge

Huntington National Bank; Jackson (AL); On-site; USD 40,000 - 54,000; Full time

Job summary

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping them meet their financial goals through deposit products and personalized service. You will retain and grow consumer and business relationships, educate customers on banking products, and navigate daily transactions with accuracy while upholding policy and risk standards.

This branch-focused role emphasizes teamwork, sales discipline, and exceptional customer

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or related role or a Bachelor's Degree.
• Preferred: 1 year or more in customer service in banking or financial services.
• Comfort with technology such as mobile and online banking.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Sales

Banking knowledge

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping them meet their financial goals through deposit products and personalized service. You will retain and grow consumer and business relationships, educate customers on banking products, and navigate daily transactions with accuracy while upholding policy and risk standards.

This branch-focused role emphasizes teamwork, sales discipline, and exceptional customer