Customer Experience Banker (Bilingual Spanish)- Chicago, IL (Brighton Park)

Huntington Bancshares, Inc.; Chicago (IL); On-site; USD 32,000 - 36,000; Full time

Job summary

Huntington Bancshares, Inc. in Chicago, IL is seeking a Customer Experience Banker Non NMLS to serve as a Financial Concierge for walk-in customers, retaining and growing consumer and business relationships by identifying financial goals and offering deposit and other banking products.

Responsibilities include delivering excellent service, educating customers on deposit products, growing relationships through a disciplined sales process, referrals, and outbound efforts, and referring customers

Qualifications

• High School Diploma or GED or Bachelor's degree required.
• 1 year or more of customer service experience or military service in a related role.
• Bilingual Spanish is required.

Responsibilities

• Provide excellent customer service and resolve customer issues.
• Educate customers on consumer deposit products.
• Identify opportunities to grow customer relationships through a disciplined sales process, follow-ups, referrals.
• Educate and refer customers to other areas of the bank to deepen relationships.
• Adhere to all operational, security, risk and regulatory policies and procedures.
• Demonstrate sales, customer service, relationship management, banking, communication and presentation skills.
• Perform other duties as assigned.

Skills

Bilingual Spanish

Customer service

Communication

Sales

Education

High School Diploma or GED

Bachelor's degree

Job description

Description

Summary:

Our branch banking roles offer a welcoming and inclusive team environment where you are empowered everyday to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service.

Duties & Responsibilities:

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Basic Qualifications:

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a bachelor's degree.
• Bilingual Spanish

Preferred Qualifications:

• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Exempt Status: Yes = not eligible for overtime pay (No = eligible for overtime pay)

Workplace Type: Office

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Compensation Range:

$23.00-$26.00 Hourly

The compensation range represents the anticipated low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and education. In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.