Customer Experience Banker - Belton

Huntington National Bank; Belton (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Huntington Bank is seeking a Customer Experience Banker to act as a Financial Concierge for walk-in customers. You will retain and grow consumer and business relationships by identifying financial goals and offering deposit, loan, and other banking products.

Responsibilities include processing transactions accurately, educating customers on products and technology, and upholding all policies and risk controls. Office-based branch role with equal opportunity employer statement.

Qualifications

• High School Diploma or GED and minimum 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor’s Degree.
• Licenses: NMLS background check with fingerprinting requirements.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Educating and referring customers to other areas of the bank to deepen relationships.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process and referrals.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating sales, customer service, relationship management, banking, consumer lending, and communication skills.

Skills

Customer service

Sales

Relationship management

Banking knowledge

Communication

Education

High School Diploma or GED

Bachelor's Degree

Job description

Description

Summary

Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan and other banking products and services. You will process customer transactions accurately and efficiently in order to provide exemplary customer service while educating customers on bank products, services and technology.

Duties and Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products and consumer lending.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication and presentation.
• Other duties as assigned.

Basic Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor’s Degree.
• Licenses: This position will be subject to additional background check requirements including being required to provide fingerprints as required by NMLS regulations.

Preferred Qualifications

• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Exempt Status: (Yes= not eligible for overtime pay) ( No = eligible for overtime pay)

No

Workplace Type

Office

Our Approach to Office Workplace Type

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington’s Career Web Site for more details.