Customer Experience Banker - Beech Grove

Huntington Bank; Indianapolis (IN); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Customer Experience Banker to join their team in a welcoming office environment. In this role, you will act as a Financial Concierge, helping customers achieve their financial goals through exceptional service and proactive relationship management. You will engage with both consumer and business customers, recommending suitable banking products while ensuring a seamless transaction experience. This position offers the opportunity to make a meaningful impact on customers and the community, all within a supportive team atmosphere that values your input and ideas.

Qualifications

• 1+ year of customer service experience or military service in a relevant role.
• Strong understanding of consumer deposit products and sales processes.

Responsibilities

• Provide excellent customer service and resolve issues effectively.
• Identify opportunities to grow customer relationships through sales.

Skills

Customer Service

Sales Acumen

Relationship Management

Communication Skills

Problem Solving

Education

High School Diploma or GED

Bachelor's Degree

Tools

Online Banking Services

Mobile Services

Job description

Customer Experience Banker - Beech Grove

Customer Experience Banker - Beech Grove

Apply remote type Office locations Indianapolis, IN time type Full time posted on Posted 2 Days Ago job requisition id R0062609

Description

Summary:

Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service.

Duties & Responsibilities:

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Basic Qualifications:

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.

Preferred Qualifications:

• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Exempt Status: No

Workplace Type: Office

Our Approach to Office Workplace Type: Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.