Customer Experience Banker

Huntington; Chicago (IL); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Health insurance coverage

Wellness program

Life and disability insurance

Retirement savings plan

Paid leave programs

Paid holidays

Paid time off (PTO)

Job summary

Huntington is seeking a Customer Experience Banker Non NMLS to act as a Financial Concierge for walk-in customers, helping them achieve financial goals with deposit products and tailored guidance.

You will balance transactions, protect customer data, and pursue opportunities to grow relationships through a disciplined sales process, referrals, and partnerships while maintaining compliance with bank policies.

Qualifications

• Minimum 1 year of customer service in banking or a related field.
• Cash handling experience.
• Comfort with technology including mobile and online banking.

Responsibilities

• Provide excellent customer service and resolve issues.
• Educate customers on consumer deposit products.
• Identify opportunities to grow relationships through sales processes, follow-ups, calls, and referrals.
• Refer customers to other areas to deepen relationships.
• Adhere to operational, security, risk, and regulatory policies.

Skills

Customer service experience

Cash handling

Tech literacy

Spanish language

Education

High School Diploma or GED

Bachelor's Degree

Tools

Mobile banking apps

Online banking platforms

Job description

Description Summary: Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service.

Duties & Responsibilities

• Providing excellent customer service and effectively resolving customer issues
• Being proficient in understanding and educating customers on consumer deposit products
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership
• Adhering to all operational, security, risk and regulatory policies and procedures
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation
• Other duties as assigned

Basic Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree

Preferred Qualifications

• 1 year or more in customer service in banking, financial services or goal driven retail sales
• Cash handling skills
• Comfort with technology such as mobile services and online banking services
• Bilingual Spanish

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) No

Workplace Type: Office Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Compensation Range: $23.00-$26.00 Hourly. The compensation range represents the anticipated low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and education.

Benefits

• Health insurance coverage
• Wellness program
• Life and disability insurance
• Retirement savings plan
• Paid leave programs
• Paid holidays
• Paid time off (PTO)

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Welcome to Huntington! At Huntington, we look out for people. From reinventing banking with game-changing innovations to building an internal culture that creates lifelong bonds, together, we can make people’s lives better. And amazing things happen when we look out for each other. We prove it every day. Whether it’s helping a colleague or collaborating on a new tool that will revolutionize the way people save money, our actions can have a huge impact. Our colleagues look out for people with a Can-Do Attitude, Service Heart and Forward Thinking. Those are our values - simple but powerful. Each of them pushes us do the right thing, to do right by people. Because people are what matter. If that sounds like you, we hope you’ll apply to join our team. If you’d like to learn more about how Huntington looks out for people, visit https://www.huntington.com/lookingout

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