Customer Experience Associate PT (72746)

Priority Dispatch Corp.; New York (NY); On-site; USD 125,000 - 150,000; Part time

Job summary

Join a vibrant team as a Customer Experience Associate in a leading facility dedicated to exceptional service. This role offers a unique opportunity to enhance your administrative skills while ensuring every visitor enjoys a welcoming atmosphere. You will play a crucial role in managing customer interactions, resolving issues, and providing information about services. With flexible hours and a competitive hourly rate, this position is perfect for those passionate about customer care. Enjoy complimentary access to state-of-the-art fitness facilities and opportunities for professional growth. Make a difference in people's lives while thriving in a supportive environment!

Benefits

Free access to fitness facilities

Opportunities for growth and professional development

Qualifications

• Open availability including evenings, weekends, and holidays.
• Strong communication and customer service skills.

Responsibilities

• Greet and welcome members, guests, and visitors with a positive attitude.
• Manage and resolve customer complaints professionally.
• Assist with check-in/check-out procedures for efficiency.

Skills

Customer Service Skills

Communication Skills

Multitasking

Tools

Salesforce

Job description

Job Details

Job Location: Upper East Side - New York, NY

Position Type: Part Time

Salary Range: $18.00 - $20.00 Hourly

Job Category: Customer Service

Description

About the Role:

Asphalt Green is seeking an energetic and enthusiastic Customer Experience Associate to join our team! We are looking for someone who is passionate about providing top-notch service, ensuring that every member and guest has a positive and memorable experience at our facility. If you thrive on helping others and take pride in delivering exceptional customer care, this role is perfect for you!

Why Join Us?

This is an exciting opportunity to sharpen your administrative skills while fostering a welcoming environment. You'll gain experience using Salesforce, a leading system for business tracking and customer management. Plus, all employees enjoy complimentary access to our facilities—no need for an additional gym membership!

Key Responsibilities:

• Warmly greet and welcome members, guests, and visitors with a positive attitude
• Proactively manage and resolve customer complaints and issues professionally
• Assist with check-in/check-out procedures to ensure a smooth and efficient process
• Provide accurate information about programs, services, and membership options
• Monitor facility access and enforce security and safety protocols
• Support membership sales by explaining benefits and processing enrollments, including printing membership cards
• Maintain a clean and organized front desk and lobby area
• Distribute towels to guests and process transactions via POS
• Handle phone inquiries and direct calls to the appropriate departments
• Assist with administrative tasks such as data entry, filing, and record maintenance
• Collaborate with team members to create a positive and cohesive work environment
• Serve as a resource and provide information to Asphalt Green program staff

Qualifications

• Must have open availability, including the ability to work evenings, weekends, and holidays
• Strong communication and customer service skills
• Ability to multitask and maintain a positive attitude in a fast-paced environment

Perks:

• Competitive hourly rate of $18.00 to $20.00 based on experience
• Free access to our state-of-the-art fitness facilities
• Opportunities for growth and professional development

If you’re ready to make a difference and help create exceptional experiences at Asphalt Green, we want to hear from you !