Customer Experience Associate PT (72746)

Asphalt Green; New York (NY); On-site; USD 60,000 - 80,000; Part time

Job summary

Join a vibrant team at a leading fitness facility where your passion for customer service will shine! As a Customer Experience Associate, you'll create memorable experiences for members and guests while honing your administrative skills. This role offers a unique opportunity to work in a supportive environment, utilize Salesforce for customer management, and enjoy complimentary access to state-of-the-art fitness facilities. If you're enthusiastic about helping others and thrive in a dynamic setting, this position is perfect for you!

Benefits

Free access to fitness facilities

Opportunities for growth and professional development

Qualifications

• Strong communication and customer service skills are essential.
• Must be able to multitask in a fast-paced environment.

Responsibilities

• Greet and welcome members with a positive attitude.
• Manage and resolve customer complaints professionally.
• Assist with check-in/check-out procedures efficiently.

Skills

Customer Service

Communication Skills

Multitasking

Tools

Salesforce

Job description

Job Details

Job Location: Upper East Side - New York, NY

Position Type: Part Time

Salary Range: $18.00 - $20.00 Hourly

Job Category: Customer Service

Description

About the Role:

Asphalt Green is seeking an energetic and enthusiastic Customer Experience Associate to join our team! We are looking for someone who is passionate about providing top-notch service, ensuring that every member and guest has a positive and memorable experience at our facility. If you thrive on helping others and take pride in delivering exceptional customer care, this role is perfect for you!

Why Join Us?

This is an exciting opportunity to sharpen your administrative skills while fostering a welcoming environment. You'll gain experience using Salesforce, a leading system for business tracking and customer management. Plus, all employees enjoy complimentary access to our facilities—no need for an additional gym membership!

Key Responsibilities:

• Warmly greet and welcome members, guests, and visitors with a positive attitude
• Proactively manage and resolve customer complaints and issues professionally
• Assist with check-in/check-out procedures to ensure a smooth and efficient process
• Provide accurate information about programs, services, and membership options
• Monitor facility access and enforce security and safety protocols
• Support membership sales by explaining benefits and processing enrollments, including printing membership cards
• Maintain a clean and organized front desk and lobby area
• Distribute towels to guests and process transactions via POS
• Handle phone inquiries and direct calls to the appropriate departments
• Assist with administrative tasks such as data entry, filing, and record maintenance
• Collaborate with team members to create a positive and cohesive work environment
• Serve as a resource and provide information to Asphalt Green program staff

Qualifications

• Must have open availability, including the ability to work evenings, weekends, and holidays
• Strong communication and customer service skills
• Ability to multitask and maintain a positive attitude in a fast-paced environment

Perks:

• Competitive hourly rate of $18.00 to $20.00 based on experience
• Free access to our state-of-the-art fitness facilities
• Opportunities for growth and professional development

If you’re ready to make a difference and help create exceptional experiences at Asphalt Green, we want to hear from you !