Customer Experience Associate, Pathways - New Graduates

Triwill Group; Denver, Northern (CO, KY); Hybrid; USD 32,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Equity ownership

401(k) matching

Mental health benefits

Paid time off

Job summary

Robinhood is launching the CXR Pathway Program in Denver/Westlake to develop diverse talent into licensed Registered Representatives. You’ll gain FINRA licensing and hands-on customer support experience across chat, email, and phone channels, with a strong emphasis on customer empathy and product knowledge.

Successful candidates complete licensing, join a high-performing team, and begin a career in financial services through structured onboarding and training.

Qualifications

• Bachelor’s degree or financial services experience preferred.
• Ready to commit to 26 weeks licensing and training.
• Strong written and verbal communication with multi-channel support skills.

Responsibilities

• Deliver outstanding customer experience via chat, email, and phone channels.
• Contribute insights by voicing the customer perspective and suggesting improvements.
• Develop financial services knowledge and licensing proficiency through the program.
• Support licensing and training milestones as part of the pathway.

Skills

Excellent communication

Customer service mindset

Problem solving

Schedule flexibility

FINRA SIE license preferred

Education

Bachelor’s degree or financial services experience

Job description

Join us in building the future of finance.

Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.

About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.

The CXR Pathway Program serves as an entry point for diverse talent to build a career in financial services. The CXR Pathway will help you build foundational knowledge and gain confidence to attain the required FINRA SIE, Series 7 and Series 63 licenses to become a registered broker alongside your cohort. We demonstrate insane customer focus related to a range of needs from simplistic to complex through chat, email, and phone channels.

As a member of this team, you'll be the company's voice and will use exceptional empathy and product expertise to ensure our users feel understood and valued. Your job is not only to help our customers, but to help us learn as a company from each interaction, so that we can make our customers' experience using our products as seamless as possible.

This application is for our early talent with an anticipated start date in September 2026. We are looking for recent graduates who have customer facing experience that are interested in becoming a Registered Representative through Robinhood's licensing and training program.

• Location: This role is based in our Denver, CO, and Westlake, TX offices, with in-person attendance expected 5 days per week during the 4-month onboarding period. After onboarding, in-person attendance is expected at least 3 days a week.
• Shift Details: This position follows a 24/7 service model.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

What you’ll do

• CXR Pathway Program Outline:

1. Introduction to Licensing (with paid study time)
2. Foundational Training & Proficiency
3. Completion of Licensing
4. Registered Representative Training & Proficiency
5. Team Alignment & Production, which will include the following:

• Delivering an outstanding customer experience for customers through chat, email, and phone channels
• Driving continuous improvement to delight customers by acting as the voice of the customer by identifying and communicating improved ways to serve our customers
• Growing your financial services expertise as you develop proficiency in a range financial concepts

What you bring

• Self-starter and ambitious learner who is comfortable with a fast-paced, evolving customer support landscape and embraces skill development through coaching, feedback, and goal setting
• Bachelor’s degree or experience working in the financial services industry is preferred
• Ready to demonstrate commitment and resilience over 26 weeks to achieve both licensing completion and Registered Representative proficiency
• Able to exercise independent thought and judgment, adapt to new tasks, and able to prioritize tasks in a multi-task environment
• Excellent written and verbal communication skills with a passion to support customers through various channels
• Effectiveness and willingness to adapt to customer experience delivery through phone and written channels
• Ability to quickly defuse customer anxiety through exceptional customer service skills
• Schedule flexibility as we evolve to meet the growing demands of our customers (future shift assignment may include evenings and weekend hours)
• Existing FINRA SIE license is preferred
• Experience working in a customer support environment is preferred

What we offer

• Challenging, high-impact work to grow your career
• Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
• Best in class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
• Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.

Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected hourly range for this role is based on the location where the work will be performed and is aligned to one of 2 compensation zones. This role is also eligible to participate in a Robinhood bonus plan.

Zone 2 (Denver, CO; Westlake, TX; Chicago, IL)

$23.10 — $23.10 USD

Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL)

$22.05 — $22.05 USD

Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.